customer phone number on mouseover
In the ticket list view it would be really handy if hovering the mouse over the customer name showed their phone number.
I typically open a ticket then phone the customer (calling them is part of the time it takes and thus should be billed), but the phone number doesn't appear on the ticket itself. I'd start a new Suggestion, but in order to save my votes I'd vote for this.
Andre Klass commented
Definitely need this. We have several customers with the same name.