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Will Goubert

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3 results found

  1. Customer Portal New Ticket Form Template

    18 votes
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    4 comments  ·  General  ·  Admin →
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    Will Goubert commented  · 

    I second: I created a basic user (non Admin) to access portal and Opened a Ticket It would be great to customize the Create a Ticket window - so they don't have to check "Billing is Pre-Approved" - you could have it so several options are available for those that need or want to use them but simply allow us to check or uncheck to enable items. I think the options are especially different if it is a walk in for repair vs. a "service" request for those of us using it primarily MSP or MSP with "Repair" services

  2. Prepay hours usage report for customers

    65 votes
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    under review  ·  11 comments  ·  General  ·  Admin →
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    Will Goubert commented  · 

    prepay / monthly maintenance contract - this is a must for contracts where support includes a block of time per month - anything beyond that "maintenance" category can then be billable

  3. Add Continuum integration

    96 votes
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    under review  ·  25 comments  ·  General  ·  Admin →
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    Will Goubert commented  · 

    Continuum would be great - please add

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