I second: I created a basic user (non Admin) to access portal and Opened a Ticket It would be great to customize the Create a Ticket window - so they don't have to check "Billing is Pre-Approved" - you could have it so several options are available for those that need or want to use them but simply allow us to check or uncheck to enable items. I think the options are especially different if it is a walk in for repair vs. a "service" request for those of us using it primarily MSP or MSP with "Repair" services
prepay / monthly maintenance contract - this is a must for contracts where support includes a block of time per month - anything beyond that "maintenance" category can then be billable
44 votesWill Goubert supported this idea ·
Opening, Viewing ticket status, commenting on ticket ONLY would be great. Even if the contact viewing also processes or approves payment - I'd like to see the Portal with granular permissions or simply set up 2 or 3 roles, Admin - sees everything including Invoices, Contracts etc and can act on them, Tickets Only - can see all open tickets, status, etc and can Request Support /new tickets. Once there is a ticket request one can always confirm it OR get approval from their Office Admin/Manager...
Continuum would be great - please add