jscremin
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80 votes
Hey there -
Can you just sign up for a free surveymonkey account and put the link in a Marketr campaign?
My feeling is this already works, and we probably don’t need to build anything
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Hello Troy,
A sister company of ours uses Connectwise for its service tracking with a built in email survey tool that is OK. However, we are about to subscribe to an add-on tool called Nex.To to have a very easy to use customer survey response system. The key advantage after talking to a number of companies using Connectwise and Nex.To is the percentage of clients who now complete the survey (from under 5% to over 40% of tickets). With a reasonable percentage of responses attained, you have quality data to then make informed decisions on increasing customer satisfaction.
CustomerThermometer appears to be a good add-on option as well. Our research also indicates a system based on the NPS (Net Promoter Score) probably wont work in our market - if on average we saw a customer once a year it may be appropriate, but our (and I guess other RS users) would have repeat customers which need a simpler interface to get regular usage. I would assume that Brad Brenner form Nex.To would be interested in working with you to get his tool working RS and I think it would be a very simple job to do it. Effectively it simply requires embedding some code in an email, which will then give you metrics in a dashboard and the ability to be notified of poor responses immediately.
Happy to discuss, but it is one of my key priorities - measure customer satisfaction and reward my engineers based on the score the achieve.
James.