Admin: New Ticket Settings
On this screen when entering Ticket Problem Type there should be a way to sort these. This way I can place the most common problems at the top or list them alphabetically. By default there should be an "Other" problem type. When selected a free text dialog box would appear to enter that other problem.
1
vote
Hector Castanon
shared this idea
You can now sort the Ticket Issue Types in Ticket Preferences.