Better Ticketing Search + Display
Make an advanced search button which allows you to click a checkbox of which categories of tickets you want to view or not view. Also, customization to allow colors for each ticket status would be awesome, so you could have the row in tickets or at least the status cell be a specific shade based on their status.
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timothy meredith
shared this idea
Does our new ticket Grouping feature work for you for this purpose?
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Glad to hear!
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timothy meredith commented
Robert, this works great. Sorry I forgot to comment back in January