Two Ideas
- Could you add a Red notification alert to each section of the site, just like leads? For instance, if a customer replies to a ticket, an indicator should show up on the 'tickets' section. When clicked, the particular ticket with the alert shows a red alert on it as well, or is highlighted somehow to indicated that there is activity on it.
- Could you please add an option to open tickets from the 'ticket list' screen to open in a popup, OR same window? There are a lot of times I am scrolling through tickets to check on the status of each one, that I don't want it to open in a complete new window, then have to go back and find where I left off to continue through.
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eddie
shared this idea
Hey – I think notification center should get you the first part, and using CTRL+CLICK on a ticket will open it in a new tab for you – thanks!