Quick Search/Scan box for tickets
A text box at the top of the screen (like the customer search) but for ticket or asset searching. That way we can just scan the asset tag or ticket label and it takes you straight to the correct screen. You would also have to include the ticket # in barcode format on the print outs.
My idea for this is to help with our work flow. Say a tech has 4 devices on the bench and the paper ticket in front of each device. Instead of having to type the customer name or scan the barcode that is on current print out that only takes you to the customer screen, tech could scan the ticket # barcode and it would then take them directly to the ticket screen to enter notes, charges, items, etc. Trying to make things as simple and keyboardless as possible.
Right now the top search box in the site should work for all barcodes that we generate – give it a shot