Look for contact phone numbers in other fields or show other phone numbers as well..
When I add a contact that ONLY has a mobile number (Such as a salesman who travels a lot) their number doesn't show up on the ticket if they are the assigned contact. It only displays the "Phone" field. It would be better if it defaulted to the Phone field unless that value is NULL... or at least had both the Phone and Mobile numbers listed on the ticket for a contact. As it is... I have to put the same number in both fields (which is redundant). If I don't... then it just looks like we don't have a number for that person on the ticket. I have to go find them on the main customer page and then look for their number.
Thank you for this suggestion! In a recent update we’ve made it so that the mobile number will be displayed if the “phone” number is null.