I suggest you ...

Post incoming/outgoing CID updates to ALL open Tickets

The incoming and (soon to be posted) outgoing CID hidden ticket updates work extremely well for keeping track of communications during open tickets; but only if there is ONE ticket open.

When multiple tickets are open, the CID ticket updates only post to the NEWEST ticket. From out experience, when a customer calls in, they often reference multiple/all tickets they have open. As such, it would make sense to post the incoming/outgoing call data to ALL tickets that are open.

This wouldn't effect anything negatively since CID ticket posts are hidden, so it won't make printed tickets longer or anything. Please and thanks.

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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