I suggest you ...

Multible tickets for dept so service calls and instore computers and be better orginized

have the ability to add another tickets so separation of service call and computers in store working on i use the custom fields but it gets confusing

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mish stein shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Tanner commented  ·   ·  Flag as inappropriate

    Try making an Issue Type for the ticket (In Store, On Site, etc.), then set the primary grouping to "Issue" on the tickets page.

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