Mass Ticket Response and Closing
We have Recurring Tickets that open up on a regular basis (backup checks, antivirus checks, etc).
For our Anti-Virus Checks for example we have a generic canned response to close these tickets (informing our clients all is well). It would be nice to be able to send out the same canned response to DIFFERENT Clients across DIFFERENT Tickets at the same time and close those all at the same time.
This would save us quite a bit of "busy" work.
I’m going to call this “already works” – you can use bulk ticket actions to add comments or resolve, and ticket automations could also do this.
Please do comment if you think those are not workable solutions for some reason!