I suggest you ...

Mass Ticket Response and Closing

We have Recurring Tickets that open up on a regular basis (backup checks, antivirus checks, etc).

For our Anti-Virus Checks for example we have a generic canned response to close these tickets (informing our clients all is well). It would be nice to be able to send out the same canned response to DIFFERENT Clients across DIFFERENT Tickets at the same time and close those all at the same time.

This would save us quite a bit of "busy" work.

Thank you!

1 vote
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Jacob shared this idea  ·   ·  Admin →
    already works  ·  AdminTroy (Founder, RepairShopr) responded  · 

    I’m going to call this “already works” – you can use bulk ticket actions to add comments or resolve, and ticket automations could also do this.

    Please do comment if you think those are not workable solutions for some reason!

    0 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...

      Feedback and Knowledge Base