I suggest you ...

enable appointment reminders (to end customers) and custom emails to be issued by email and sms on a predefined schedule.

Please enable appointment reminders and other custom messages to be issued by email and sms on a predefined schedule BEFORE the visit takes place, or in advance of a visit they have arranged to come and see us with their broken device

For example, the day before an appointment I would like to send a reminder of the appointment asking the cust to call in if theres any problems or they need to reschedule.

Then on the day of the appoint I would like to send out a bit more detail about who is coming to see them, an approximate time (we book in slots), details of what they can expect and useful tips to getting the most from their visit (e.g if your pc is slow and takes 30 minutes to start up, please turn it on before we get there! and please have any passwords you need to hand etc)

Techs can customize this however fits their business. Basically like the follow up feature you have for sending messages to customers after a visit, just before the tech gets there.

We do mean to send these email out manually but a lot of the time we forget, especially with clients who have booked repeat 6 or 12 monthly cleanups and services. As much on autopilot as possible please!

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    jason shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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