Ryan (CTO, Pinellas Computers)

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  1. 3 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    This isn't something RS can do. This is more of a request for Kabuto. Please delete this and add it to Kabuto's feedback.

  2. 0 votes
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  3. 22 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    I personally HATE the mix of customer work and internal/refurb work. I want refurbs to have all the same benefits of tickets, but not to get mixed up. This is a good idea, so long as they are clearly marked as different than customer work in EVERY way.

  4. 11 votes
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    We are going to put ticket comments in the communication log, hopefully that helps this one. Let us know if you really want the new manual log entry after this..

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    Ryan (CTO, Pinellas Computers) commented  · 

    YES! All of our communications are belong in the log. @Troy - DO IT!

  5. 0 votes
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  6. 8 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    We are looking into Naverisk and would be interested in this. Perhaps even just a way to customize alert emails from their system to flow into a separate module in RS via a specific email subject would work?

  7. 24 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    More specifically it would be nice to be able to specify which emails go to which contact (if multiple). With single contacts or individuals, they would automatically be the default for: ticket updates, estimates, invoices, statements, etc.

    But if there were multiple, having the ability to make one contact get ticket updates, and another contact get estimates/invoices/statements would be nice.

    More. More! I WANT MORE!!! :)

  8. 8 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    @Bart - I think that would take extra time and become a manual task for EVERY returning customer. But I like the analytics you're suggesting. Maybe come at it from a different angle...

    What do you think about the idea of making an option on the "Referral Report" to show only "new customers from the last xx days"? Then you could run numbers on newely obtained clients vs all clients you've serviced in that date range. Would that work?

  9. 0 votes
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  10. 2 votes
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  11. 1 vote
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  12. 4 votes
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    under review  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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  13. 1 vote
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  14. 4 votes
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  15. 1 vote
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  16. 24 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    @Juliette and @Chris: I agree this would not work for everyone. I think @Jonathan made a good point and having this as a setting/option would make the most sense. There really are only 2 ways of handling tickets/billing, and this toggle option would allow all shops to operate the way they wish. I'm glad you voiced concerns as I don't want the system changed for everyone if they operate differently. Thank you for your feedback :)

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    Ryan (CTO, Pinellas Computers) commented  · 

    YES!!! Thank you!!!

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    Ryan (CTO, Pinellas Computers) commented  · 

    This could most easily be added as a checkbox option in Invoice settings:
    "Require Payment on Invoices to Resolve Ticket"

  17. 2 votes
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  18. 24 votes
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    You can do this manually by adding a payment method called store credit, and refunding there like cash. Then manually increasing the customer credit on their edit page.

    We will be supporting this in refunds in the near future too!

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    Ryan (CTO, Pinellas Computers) commented  · 

    @Troy: So this is actually Planned, not Under Review?
    @Will: Amen, RS needs to be simple enough for everyone to understand/use.
    @Ray: EVERYTHING should be automated. Manual = time wasted and mistakes made.
    @Ben: Another great point. Didn't even think about the money wasted there!
    @Chuck also pointed out how this totally wrecks the payment statistics on reports.

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    Ryan (CTO, Pinellas Computers) commented  · 

    YES! We REALLY need a way to refund invoices as “Customer Account Credit”. We regularly have refunds/swaps for different parts/machines/services and have a nightmare making a simple credit refund/repay work for the difference.

    The payment method would work both as a refund payment source, as well as an initial payment source. Right now, we have the option to "apply unused credit" on overpayments, but this should be as simple as an option in the payment methods dropdown menu.

    Refunding an Invoice as store-credit > Balance goes onto customer account credit balance.
    Paying an Invoice with store-credit > Customer account credit balance: $XXX.XX available.

    Easy easy EASY!

  19. 4 votes
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  20. 4 votes
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