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Solarwinds MSP (formerly MaxFocus)

Please Note: This integration is part of the MSP Add-On. Head here to learn more: MSP Add-On

What it Does

Our integration currently syncs customers and assets, and shows you alerts. You can manually adjust the Solarwinds MSP Client to Customer mapping, and you can clear alerts in the system and they will clear in Solarwinds MSP as well.

The alerts will appear in a new button on the Tickets page, Solarwinds MSP Alerts - you can see them, search them, clear them, and turn them into tickets.

Note: We sync with Solarwinds MSP every 10~ minutes.

Asset Note: We will automatically create some asset types for "Server" and "Workstation". If you already have these, you can manually add these field names as text fields to see the Solarwinds MSP asset custom fields if you want:

"agent_version", "description", "device_serial", "domain", "external_ip", "install_date", "ip", "last_boot_time", "last_scan_time", "model", "os", "os_product_key", "total_memory"

Table of Contents

Viewing RMM Alerts


Head to Admin > App Center and click Solarwinds MSP to get started.

Click the get started button to enter the setup wizard.

Enter your base URL and API key.

For the initial sync you will need to make sure your Solarwinds MSP customers are already imported into RepairShopr using our CSV import. This would only be required for the initial setup of the integration. Moving forward the setting to create customers in RepairShopr from Solarwinds MSP can be enabled to have new customers created and mapped automatically. The system will begin trying to map your customers. If the business name matches it will link them up, otherwise, you can manually map them on the next screen.

Once it has the customers, it shows you the screen where you can verify and map them.

Clicking the blue change icon will allow you to adjust the mapping. You can always do that later, too.

Once you are all done, it will do an initial sync of the assets and alerts. Alerts will sit in a new screen allowing you to clear them, or turn them into a ticket!

At any time you can come back to this page and click the "Client" link to update the client mapping, check or uncheck the box to auto create Customers when you create a client in Solarwinds MSP , or just start the wizard over if you want to trigger another sync of the clients.

Viewing RMM Alerts

To view RMM alerts, head to the Tickets tab and click the Solarwinds RMM Alerts button.

You can filter the alerts on any fields, you can mass clear them, or turn them into tickets.

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