is there a way to send a hyperlink in canned response?
Say a ondrive document?

Here are the variables

AVAILABLE TAGS:

{{account_address}}

{{account_city}}

{{account_email}}

{{account_name}}

{{account_phone}}

{{account_state}}

{{account_street}}

{{account_tech}}

{{account_url}}

{{account_vat_reg_no}}

{{account_website}}

{{account_zip}}

{{appointment_end_time}}

{{appointment_start_time}}

{{asset_name}}

{{asset_properties}}

{{asset_serial}}

{{asset_type}}

{{assets}}

{{customer_address}}

{{customer_address_2}}

{{customer_business_name}}

{{customer_business_name_and_full_name}}

{{customer_business_name_or_customer_full_name}}

{{customer_city}}

{{customer_credit}}

{{customer_custom_field_customer_type}}

{{customer_custom_field_preferred_contact_method}}

{{customer_email}}

{{customer_first_name}}

{{customer_full_address}}

{{customer_full_name}}

{{customer_mobile}}

{{customer_open_balance}}

{{customer_phone}}

{{customer_prepay_hours}}

{{customer_state}}

{{customer_unapplied_credits}}

{{customer_zip}}

{{disclaimer}}

{{estimate_date}}

{{estimate_disclaimer_template}}

{{estimate_line_items}}

{{estimate_number}}

{{estimate_paid_stamp}}

{{estimate_paid_stamp}}

{{estimate_subtotal}}

{{estimate_tax}}

{{estimate_total}}

{{gray_social_links}}

{{initial_comment_body}}

{{initial_comment_date}}

{{initial_comment_tech}}

{{intake_form_terms}}

{{invoice_disclaimer_template}}

{{invoice_line_items_table_no_tax}}

{{line_item_rows}}

{{line_item_rows_no_padding}}

{{line_items}}

{{line_items_unit_price_as_tax_inclusive}}

{{logo_100}}

{{logo_url}}

{{online_profile}}

{{online_profile_url}}

{{opt_out}}

{{opt_out_url}}

{{password}}

{{pay_with_credit_card}}

{{pay_with_paypal}}

{{problem_type}}

{{reply_above_line}}

{{signature_line}}

{{signature_line}}

{{tax_label}}

{{tech_bio}}

{{tech_name}}

{{tech_photo_url}}

{{ticket_barcode_string}}

{{ticket_creator_name}}

{{ticket_custom_fields}}

{{ticket_date}}

{{ticket_disclaimer_template}}

{{ticket_due_date}}

{{ticket_images_rendered}}

{{ticket_link}}

{{ticket_location}}

{{ticket_meta_details}}

{{ticket_number}}

{{ticket_problem}}

{{ticket_public_comments}}

{{ticket_subject}}

{{ticket_url}}

{{ticket_worksheet_tables}}

@Troy Mark this as completed.

I know this is late but I just searched for this question... but it is in repairshopr and the variables that can be used are here... repairshopr.com/templates/154576/edit

If that link doesn't work, check under templates, and when you click edit the variables show on the left

this would be very important to use

Has this been implemented at all?

This one contribution would allow gmail to replace many ticket systems, CRMs, and other whatnots. Great Idea!!! I wonder why Google hasn't picked up on this. ....

Agreed