I suggest you ...

Have Teamviewer Integration add session comments to ticket private note

It would be useful if the Teamviewer integration collected the session notes and connection time from a TV connection report after the session completes and feeds that information back up into the Repairshopr ticket as a private note. The tech can then simply decide to charge the time in the ticket labor log if they choose to.

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Lonnie Denison shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Lonnie Denison commented  ·   ·  Flag as inappropriate

    I should clarify I mean a private note with a labor line entry of time x that is the connection time of the remote session in Teamviewer.

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