Have Teamviewer Integration add session comments to ticket private note
It would be useful if the Teamviewer integration collected the session notes and connection time from a TV connection report after the session completes and feeds that information back up into the Repairshopr ticket as a private note. The tech can then simply decide to charge the time in the ticket labor log if they choose to.
Lonnie Denison commented
I should clarify I mean a private note with a labor line entry of time x that is the connection time of the remote session in Teamviewer.