Instant Ticket Automations
In our workflow we mark repairs as "ready for pickup" status and then use an automation to notify the customer it is ready. It would be great if the customers could get an instant notification in case were about to close or it's a phone repair. No one wants to wait an hour when they don't have to and it's a pain to always do this manually.
7
votes
Garrett Libowitz
shared this idea
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Teri Flatline Computers
commented
I agree this would be VERY helpful
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The Hard Drive
commented
This would be a great feature. Some of my automation it doesn't matter if they are delayed an hour, but certain things such as my ready for pickup automation would be nice if they could be set to instant or even 5-10mins.
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Sam Gallon commented
This is a great suggestion. Very annoying having to wait an hour or do it manually.