Boost Revenue with a Simple RMM
Our integration maps your Kabuto customers and alerts into the system as Customers and Tickets, allowing you to get more done in fewer steps.
What it Does
- Map Kabuto Customers to RepairShopr Customers.
- Feeds error reports into the software for one-click Ticket creation.
- Automatically creates Assets from monitored computers.
- Continually updates assets with machine names, serial numbers, etc.
- Provides a special Customer Installer URL.
What it Doesn't Do
- Automatically create tickets from alerts.
Customer Installer URL Explanation
This is a special feature of our integration that allows you to send a customer a special URL that will give them a "Kabuto Customer Installer" even if they don't exist in Kabuto. On a Ticket you can click Email Kabuto Customer Installer or use the tag in a Marketr campaign.
If the Customer already exists in Kabuto, they'll be matched up properly and get the right "Customer Installer URL" from Kabuto as expected.
If the Customer exists in the system but not Kabuto, when they click the link that Customer will be instantly (and magically) imported into Kabuto and mapped - so when they install they'll be under the correct Customer with all their info attached and also mapped to the right Customer in the system.
Either way, once they have installed the software their "Device" in Kabuto will also exist as an "Asset" and be mapped.
Step 1: Configure on Kabuto Online Dashboard
- In RepairShopr (RS), obtain an API key, found in Admin > API Tokens. You will need to generate a new one if you don't have an existing one saved somewhere.
- In your Kabuto account, go to the Settings > Integrations page.
- Enter your RS Subdomain and your RepairShopr API Key.
- Configure the Options for the integration.
- Click Test RepairShopr Credentials.
Step 2: Configure Kabuto App Card in RepairShopr
Head over to the RepairShopr App Center, then click the Kabuto App card. Once it loads, click Configure Now.
Enter your Kabuto Api key and click Continue. You can find this on the Kabuto Online Dashboard by going to the Settings page.
Step 3: Map Your Devices
Map your Devices to RepairShopr Customers by clicking the blue refresh icon for each that we didn't automatically detect. This will make it so the assets and alerts are attached to the right customer.
Step 4: Verify Information
Now you'll be on an informational screen showing some counts. This means you are all set!
Step 5: Configure Notifications
Now you will start getting alerts using the Notification Center in RepairShopr. You can adjust how and when you are alerted—head to Admin > Notification Center to find the new rule that we created.
Click the Edit pencil to show the new rules that will be working for you.
Now that you are all configured, you can take a moment to check out the new Kabuto Alerts button on the Tickets page.
Clicking that takes you to the Open RMM Alerts page where you will see alerts rolling in.
You have filter buttons and search fields at the top. Click a blue column name to sort by that column. In addition, you can click these things in the alert rows.
- Click (Not Mapped) to map the asset to a customer, or a name to view the customer.
- View the asset.
- Create a ticket from the alert.
- View the alert.
- Mute or Clear the alert.
Recur - Residential MSP Automation
Recur is an integration that allows for automation of setting up and supporting Residential MSP customers. Our Recur - Residential MSP Automation with Kabuto article details how to set up and use the Integration.