Search Database Reindexing FAQ

Hey, sometimes when a big feature improvement comes we need to rebuild our search database. We have a nice fallback system in place, but it's not quite as powerful as the "real thing".

What normally works

Normally our search is powered by a super powerful search engine, to allow you to Search All The Things.

What works during the maintenance window

When we are performing DB maintenance on the search engine we fall back to a simpler database query, so basically, the individual pages, Customers, Tickets, Inventory, etc. has basic search capabilities.

Search All The Things is limited while the search database is undergoing maintenance.

Hope this helps to explain what is going on during maintenance!

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