This is a breakdown of what data the Email and SMS Reports section contains. Access via More > Admin > Reports > Email and SMS section.
Table of Contents
The Communication summary will show you all communication from your account aside from Ticket Comments. It will have snail mail, SMS, Marketr, caller id logs, and Invoice/Estimate emails that were manually sent.
The communication log currently doesn't show additional emails for emailed items—just the primary customer/contact email.
You will first select a date range. After doing so you'll see all communication that happened within that range, including a breakdown of communication type:
This report will show you the remaining SMS credits on your account, as well as Snail Mail, if applicable.
This report will show you messages that were sent to your Inbound Email Alias but were not attached to any ticket.
You can click the Subject to view the full text.