Password Requirements

As of Feb 26, 2021, we updated minimum password requirements to better protect your account and your customers' portal accounts. This does not affect existing passwords, but if you modify an existing password, add a new account or a new portal user, they will need to meet these requirements.
  • At least 12 characters in length
  • Requires at least one of each:
    • Lowercase letter
    • Uppercase letter
    • Number
    • Symbol
  • Cannot equal the user's email in any way
You can create passwords with any combination of the above. This ensures passwords that will take more than a lifetime to crack using brute force methods.

Since it can be difficult to remember a password that long, especially if you use a different password for every website like security experts suggest, consider using a password manager like LastPass or 1Password to help manage them.

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