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Jonathan Matthews

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My feedback

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  1. Allow the use of special characters in the ticket comments.

    1 vote
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    0 comments  ·  General  ·  Admin →
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    Jonathan Matthews shared this idea  · 

  2. Disallow marking Tickets as Resolved if Unpaid Invoice is Linked

    24 votes
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    15 comments  ·  General  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    I like it – thanks Ryan

    Sounds like based on comments it needs to be (another) setting..

    We’ll think about this further.

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    Jonathan Matthews commented  · 

    I'd rather see this as a check box option myself.

    With my practice, I will have technicians invoice and close the ticket. My Service Manager (or myself) will make sure that the closed tickets have the appropriate invoice and my billing department deals with the invoice.

  3. Give portal users the ability to see multiple customers.

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