Paco

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  1. 32 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Paco commented  · 

    Would love to see this in the pipeline. Splashtop just integrated to NinjaRMM and would love to create a session similar to Teamviewer integration that currently exists in RepairShopr

    Paco shared this idea  · 
  2. 127 votes
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    under review  ·  16 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Paco supported this idea  · 
  3. 141 votes
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    63 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    This thread seems to be talking about different things – so I need to get clarification if possible.

    When you comment on this thread please state if you want “gift certificate support”, meaning a template to print them or something, and maybe a way to track the balance – OR -

    “gift card support via Vantiv” where you have to buy magstripe cards with your design, have a Vantiv account, and deal with loading / checking balances / and the regulation that goes along with being required to allow people to cash out/etc.

    We can refer to these as “basic gift certificates” or “magstripe gift cards” in the comments.

    Feel free to say you want both! :)

    The Vantiv “gift card support” is a fairly large project that we would need to see a lot of votes to get going.

    A basic gift certificate tracking system might be simpler and…

    Paco commented  · 

    Not sure if this might be a a happy medium but I have recently been using GiftFly a lot and seem's to be winning over well with our customers. If there was a way to sync the customer list over to this system (Similar to how we do with Mailchimp) I think that would be a really good start (plus the system is free for the most part) They can be found on http://www.giftfly.com/

  4. 47 votes
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    22 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.

    You can follow that progress here:

    http://tawk.uservoice.com/forums/228427-feedback/suggestions/7027218-support-ticket-system-by-tawk-would-be-awesome

    Paco supported this idea  · 
    Paco commented  · 

    Hi Troy,

    How I would envision it is the end user would reach us via the live chat. Once information has been collected (Name, email, reason they are contacting us) the conversation would ensue. Once the conversation is over a button would be on the tech's side to create a ticket which would grab the collected data (if available) along with the chat log and creating a ticket in Repairshopr. The conversation would then be entered as a comment in the ticket.

    Paco shared this idea  · 
  5. 5 votes
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    planned  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Paco shared this idea  · 

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