Could you just use the ticket custom field types in conjunction with saved ticket searches to get this?
I understand those aren’t really queues – but they kind of are. You can have multiple users in that list, assign between them, etc etc
Comment with details if you think it’s very different, so we know what is missing. (details)
What if any appointment that had a location specified we could calculate the road-miles from your office to there, and put that in a report?
A little simpler than doing real vehicle/person tracking, still gets you pretty good data – and would be more realistic for us to quickly build.
Let me know in the comments..
Yes ours to do
Also, one of my techs just brought up that it would also be beneficial if we could manually add in the miles if there is a day that is too complicated for example, we have an assigned day that we go do backup swaps for 10 clients in one day so to be able to go in there and say this say was 70 miles total... not sure if that throws a wrench in that but be able to have that manual entry be included in the report as well.... like opt out of the calculated miles when necessary to include a manual entry.
So currently that's how our techs calculate their miles... the basically do a google maps from our office to that location and then do a point to point thereafter BUT quite frankly if that saves them 30 minutes - 1 hour every week to calculate then that would definitely work!
If you could integrate with a mileage tracking company that would be wonderful also... especially with your app becoming more robust... maybe it could be added to the app?
This is more like, additional people can subscribe/follow for updates right?
You can’t “assign” something to more than one person..
Would “follow” with notifications get you what you are after?
For IT Pros/MSPs you can now set override prices per customer via a contract. The rest of this might take a bit longer
I would like to see tasks that can be created within tickets so that you can check off items that needed to be done within the ticket (project). This way the tasks can be added as items are planned for and can be checked off by technicians at the time of implementation.
We currently do this using comments on the tickets but having tasks that can be created and added would be a lot more streamlined and beneficial.
I think this is a great idea as we have the same problem in our shop. Consequently, it would also be nice to tie a part order to a PO as well to make things easier when someone who did not order the part is receiving it and they can easily find out who that part was ordered for if it's tied to a PO, and an invoice or a ticket.