Michael Miller

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  1. 45 votes
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    under review  ·  19 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Michael Miller commented  · 

    I have to agree with Ryan - we were initially annoyed too, and then realized that every customer interaction should really have a ticket. By far the best way to provide a record of what was done, and why, and the costs associated.

  2. 9 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Michael Miller shared this idea  · 
  3. 136 votes
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    planned  ·  29 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Michael Miller commented  · 

    We run into this all the time as well. There are some workarounds, but it would be nice.

  4. 7 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We have a beta of this, if you are a beta tester go to Reports and try out Customer Detail report and let us know what you think it needs.

    It should be available for non-beta testers in a few weeks.

    Michael Miller commented  · 

    For our contract clients, it would be really valuable to generate a report showing their tickets for a date period and the charges on them to show what was done and how much time was spent. We had a client today that was curious about three separate tickets, and having to pull up each one and then compile was a bit labor intensive.

    Michael Miller supported this idea  · 
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