Ryan (Power User R7, RepairShopr)

My feedback

  1. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) supported this idea  · 
  2. 1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) supported this idea  · 
  4. 1 vote
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    under review  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) supported this idea  · 
  5. 202 votes
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    29 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) commented  · 

    This request is a big extreme in specifics...

    I also would like to have automatic discounts applied to customers, but not necessarily to the customer as a whole. Meaning, we work with some pawn shops and give them a huge discount of 50% off of 2 specific services - password reset and OS reinstall. That's not to say I want one of their employees to bring in his home PC and have the thing overhauled for 50% off. I only want to give the company a discount on two specific things.

    Alternatively, for my very close friends I would like to have it set for 50% off all services, but nothing on parts. So, we'd need to have a discount option for customers, and choose rather it's for specific parts and/or services, or, parts and/or services as a category whole.

    This should be a really simple addition and would eliminate a lot of useless and tiresome "workarounds". Please do it!

  6. 4 votes
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    planned  ·  4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) commented  · 

    Just to clarify, I'm talking about this list:
    https://subdomain.repairshopr.com/ticket_types/2728/ticket_fields

    And this is another one, too:
    https://subdomain.repairshopr.com/asset_types

    Ryan (Power User R7, RepairShopr) supported this idea  · 
  7. 4 votes
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    under review  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) supported this idea  · 
  8. 1 vote
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    under review  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) supported this idea  · 
  9. 7 votes
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    under review  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) supported this idea  · 
    Ryan (Power User R7, RepairShopr) shared this idea  · 
  10. 8 votes
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    under review  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) supported this idea  · 
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  11. 6 votes
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    under review  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) supported this idea  · 
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  12. 54 votes
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    under review  ·  21 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) supported this idea  · 
  13. 12 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 2 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) commented  · 

    @Robert - This is becoming more and more needed as we add additional vendors. Some examples of things missing in a vendor's information page:

    Multiple contacts - with individual phone numbers, phone types, extensions, emails, titles, etc.
    Multiple account numbers - for big chain accounts who have accounts for each location.
    Attachments - for agreements, contracts and supporting documentation about the vendor.

    Most of these things are shown in the mock-up of my feedback post below. Essentially, the Vendors account pages should work just like the Customers account pages do. All aspects of the vendor in one place, from contacts to purchase orders to payments. Basically, just another separate database of customers, but with the title Vendors.

    Thoughts?

    Ryan (Power User R7, RepairShopr) supported this idea  · 
  16. 1 vote
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    8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) commented  · 

    @Robert - This is becoming more and more needed as we add additional vendors. Some examples of things missing in a vendor's information page:

    Multiple contacts - with individual phone numbers, phone types, extensions, emails, titles, etc.
    Multiple account numbers - for big chain accounts who have accounts for each location.
    Attachments - for agreements, contracts and supporting documentation about the vendor.

    Most of these things are shown in the mock-up of my feedback post below. Essentially, the Vendors account pages should work just like the Customers account pages do. All aspects of the vendor in one place, from contacts to purchase orders to payments. Basically, just another separate database of customers, but with the title Vendors.

    Thoughts?

  17. 4 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) shared this idea  · 
  18. 150 votes
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    39 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Our plan with this is to build a few options to choose from, with minor things able to be enabled/disabled. These aren’t built in a technology that allows us to make an editor though.

    It’s planned, but no estimated time we’ll actually work on it.

    Ryan (Power User R7, RepairShopr) commented  · 

    More like: Option to customize LABEL SIZE in the Admin Preferences to work with ALL PRINTERS per each type of PDF template

    For reference, these are the printers we're using. They're amazingly fast (90/min), the cartridges we use have 800 labels per roll and cost $5/each (about half a cent per label), and the printer supports USB, Ethernet, Serial and Wifi:
    http://www.amazon.com/Brother-QL-570-Professional-Label-Printer/dp/B000ZHEVZ8/

    The issue is that the RS template is made for 3.5" labels, not 2.4". Therefore, on "fit to page" the text is shrunk, and on "print full size" the text is not centered. It would be amazing to specify your page size for PDFs for each template type (tickets: 8.5x11", receipts: 3.15", labels: 2.4", etc.)

    Pleeeeeeeeeeease?

  19. 14 votes
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    under review  ·  4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) commented  · 

    Personally, I think the rolls of labels work fine since they print so fast. Our printer does about 90/minute, and they're all on one ream so it's really convenient. On top of that, the refills of the DK1209 have 800 labels and cost about $5/roll; which comes to about half a cent per label - super cheap!

    Not sure which model you have, but maybe check out this one: http://www.amazon.com/gp/product/B0081TZD54

  20. 20 votes
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    under review  ·  32 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Ryan (Power User R7, RepairShopr) commented  · 

    Yeah, we use Elastix PBX and ours is the same; only inbound. I was wondering how the heck yours did the outbound lookup, but I'm guessing it doesn't. What do you think about this idea topic?

    Ryan (Power User R7, RepairShopr) commented  · 

    Hi Mark!

    So you're saying that every time you make an outgoing call to a customer, it posts a "received a call from customer-phone" message in the ticket and customer account page?

    If so, that's technically bad/wrong information; but it's awesome to know that it can work with outbound calls. I guess the only step would be to have RS make a slightly different (duplicate) of the current CID lookup - then you have outgoing calls use the second CID lookup so they can report a different message - "made a call to customer-phone".

    What do you think Mark?

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