Skip to content

Ryan (CTO, Pinellas Computers)

← RepairShopr Help Center

My feedback

146 results found

  1. Show full emails in Communications Log or from links on Invoice/Ticket pages.

    28 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    Heya Matt! We didn't see this post before submitting this one: http://feedback.repairshopr.com/forums/165658-general/suggestions/16588501

    Please let us know if this would also work for you :)

  2. Post the Messages that are Emailed with Estimates/Invoices as Public Ticket Updates

    20 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    This would kill two birds with one stone by also solving this request: http://feedback.repairshopr.com/forums/165658-general/suggestions/16313881

  3. Communication Log Formatting

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    Hi Greg!

    I think this idea would be solved by implementing this previous forum post:
    http://feedback.repairshopr.com/forums/165658-general/suggestions/7182891

    WYSIWYG will keep all paragraph formatting, along with a ton of other features. Please consider moving your votes to this post and mention your specific requests on that post to get it in-progress sooner :)

  4. LINK Customer Purchases and Payment Payout to Customer Detail Page and Tickets

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    There is also no linked record of the payment payout of Customer Purchases in the /payments list. Payments to and from customers should show on the Customer Detail page :)

    Ryan (CTO, Pinellas Computers) shared this idea  · 

  5. Serialized Inventory Organization Enhancements for Big Chain Accounts

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Ryan (CTO, Pinellas Computers) shared this idea  · 

  6. Refund Invoices paid with Multiple Payment Methods

    18 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Ryan (CTO, Pinellas Computers) shared this idea  · 

  7. Allow an option to edit invoices without refunding the payment

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    @Andre: You can use "Payments - Clear/Unapply" for this (see Admin>Security Groups). After you clear a payment from an invoice, you can edit the invoice line items, and then re-apply the same payment without refunding or deleting it. You can see the option to clear payments when you click on the date next to the payment on invoices.

  8. Option to NOT Maintain Stock at Specific Locations

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    Any update on this idea? We're updating our inventory counts and all locations have a "low stock" alert because of our locations that don't carry inventory. Also, another option would be to allow us to set default stock/reorder quantities.

    Ryan (CTO, Pinellas Computers) shared this idea  · 

  9. Remove the Duplicate reference to "Payment Method" in [Change Invoice Details]

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    Basically stated, please remove 'payment details' from the 'Editing Invoice' Screen

    Ryan (CTO, Pinellas Computers) supported this idea  · 

  10. Add Filters in Payments Report / Transaction History

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    I is out of votes but this is a good idea :(

    Ryan (CTO, Pinellas Computers) shared this idea  · 

  11. Refurbs / Customer Purchases - Stickers and Worksheets

    52 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    8 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    Another related upgrade request for Refurbs: Please allow us to specify a “price override” for the refurb, BEFORE it is added to inventory. Then we won't need to give everyone permission for price overrides to EVERYTHING. Thanks!

  12. Close or Lock an Invoice.

    17 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    I was just about to write this up myself. Great idea!

    We're looking for functionality to allow global admins (and other users as part of a security group level) to LOCK/FREEZE many different types of RS documents. This would include Invoices, Tickets, Estimates, Purchase Orders, etc. It could work a lot like the "Finalize" option in Ticket worksheets, where once it's locked, only users with "Manage" permission could unlock it for modifications :) The lock/freeze option would go perfectly in the Actions drop down menu.

    And on a similar topic, adding the option to make an invoice a DRAFT (the same way you can with Estimates) would help with modifications before they are ready to go live. Thanks Troy!

  13. MORE Triggers for Customer Reply - Actions/Events to ALERT us on Dashboard

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    This would be nice :)

    Ryan (CTO, Pinellas Computers) shared this idea  · 

  14. Customize the "Triggers" that affect Statuses

    7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    under review  ·  3 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    Just came across the new Ticket Automation section in Admin. This looks like it could be the answer to my long existing chain of requests for "custom status triggers". I can see this will allow us to update ticket statuses based on several conditions. I just need a condition for "Ticket comment-type made" and I'd be content to close that request thread! Then I can do this:

    IF: Ticket comment (is) "Diagnosis" THEN: Change status (to) "Waiting on Customer"
    IF: Ticket comment (is) "Approval" THEN: Change status (to) "In Progress"
    IF: Ticket comment (is) "Completed" THEN: Change status (to) "Invoiced"

    It might also make sense to remove these default triggers you have on the back end and set them as customizable defaults added into the Ticket Automation section:

    IF: Ticket comment (is) "Parts Order" THEN: Change status (to) "Waiting for Parts"
    IF: Ticket comment (is) "Parts Arrival" THEN: Change status (to) "In Progress"
    IF: Action occurs (is) "Invoice Created" THEN: Change status (to) "Invoiced"

    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    Hi Jesse,

    Thanks for that insight. We were actually looking at CW before we settled on RS. I'm pretty sure Robert/Troy know of CW, since it's similar in their industry. Hopefully RS can "mimic" some of the great features of CW.

    PS. The RS team has all of your contact info in their database, so you don't need to post your private email/phone here if you don't want to (spam/crawlers?)

  15. Add Ticket Subject to Ticket Comment Email

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    @Admin: This is completed via the {{ticket_subject}} tag

  16. Option to Turn OFF New Tickets BUTTON in the Customer Portal

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Ryan (CTO, Pinellas Computers) shared this idea  · 

  17. Upgrade Account Detail "Type" for Employees and Vendors (to utilize CID Lookup)

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    4 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    Any updates on progress for sub-contacts, positions, attachments, left-nested admin menu, and the communication log “more” filter?

    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    CID lookup is now working.
    Any update on adding the #/# and $/$ stats to the top?
    Also, can we kill the left side menu list that takes up valuable width when viewing a vendor detail?

    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    Thank you for updating the general "feel" of the vendors detail view. It's definitely nice having all the PO data and communication logs all in one place.

    However, I was upset to see that the inferior sub-contacts module was used instead of a proper multiple-contacts module which has gained critical acclaim on the forum. There is still no way to identify what each contact is for (sales rep, owner, customer service, shipping, returns, etc) nor is there a way to enter extensions or phone descriptors.

    Additionally, vendors still doesn't appear to work with PBX CID lookup. And with sub-contacts, even then it will only work with the main phone number and not with sub-contacts.

    Finally, any reason to not add the remaining account features to make the vendors module complete: stats at the top (##/$$), attachments, change history, payments, etc?

    Ryan (CTO, Pinellas Computers) shared this idea  · 

  18. Post incoming/outgoing CID updates to ALL open Tickets

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ryan (CTO, Pinellas Computers) commented  · 

    Please redirect all votes for this to this similar topic with more votes: http://feedback.repairshopr.com/forums/165658-general/suggestions/9707706

  19. VOID Invoice + Line Items + Payment TOGETHER and Add Void STAMP

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Ryan (CTO, Pinellas Computers) shared this idea  · 

  20. LEADS Module OVERHAUL - UPGRADE Inboxr and UNIFY Features

    10 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    planned  ·  5 comments  ·  General  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Ryan (CTO, Pinellas Computers) shared this idea  · 
1 2 3 5 7 8

Feedback and Knowledge Base

(thinking…)