Ryan (CTO, Pinellas Computers)

My feedback

  1. 6 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    Copy of my original post from duplicate post on 6/23/2014 - [Change list "types" to auto-fill drop downs] :

    I was originally making this suggestion to request the "referred by" field type be converted; but then realized there's several different lists and modules in RS that are using inferior, non-editable, databases. Specifically, the "referred by" field is hugely important information, as you all know. My list of ways-customers-are-acquired is ever-growing. As of now, I've tried to combine certain referred terms together to make it easier to figure out what we're looking for. However, this is proving more difficult.

    I have the perfect solution for how to add/edit/delete these types of terms, and the best part is you're ALREADY using it! It's the same as your inventory items fields! They are amazing, and here's what is to be gained by converting ALL lists in RS to the same type as inventory items:

    - Items are searchable by ANY word in the description (ie. I could just type FAMILY and it would pull up the term called CUSTOMER REFERRAL, FRIEND, FAMILY, PREVIOUS CUSTOMER)
    - Items are editable and would update existing uses of existing terms (which is a big deal because right now you can only delete a term, which deletes all uses of that in the system, including existing)
    - Items are organized (I have no idea why the current system doesn't let you organize by name or specific order - very annoying)

    This is a simple conversion request, NOT a new feature. It's so obvious that the way inventory items is great, which is why it's used in the module with the most values in it. Why not start using this "item list" method for EVERYTHING - Ticket problem types, ticket status list, list of product categories, logistics, preferences, etc.

    Please let me know if this makes sense. It's a really good idea to make the system more "editable", rather than just deleting and adding stuff all the time.

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    Ryan (CTO, Pinellas Computers) commented  · 

    Darn, our votes for the exact same thing are scattered between 2 separate forum posts. I had made this one literally 2 weeks before this one was made:

    http://feedback.repairshopr.com/forums/165658-general/suggestions/6088913-change-list-types-to-auto-fill-drop-downs

    @RS - Can you merge these votes together or something. Any updates on this (or mine, which talks about even more modules where list types could use adjusting)?

  2. 0 votes
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  3. 42 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    1. Locations already do get unique address tags {{location_address}}. Banking info might be difficult, but agreed with tags for every location-specific reference.

    2. 100% agree on locking visibility of these to locations. That's what location permissions are for!

    3. Agreed, but email sucks so not pressing for this.

    4. 100% agreed, just as with #2. Everything should be filtered to location permissions!

  4. 8 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    RS: Already works. Ctrl and Shift click are how we do this.

  5. 49 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    +1 for proper DID formatting. Even 888-555-1234 would be great!

  6. 0 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    Realized the "Daily Payments Report" actually does most of this, just lacking the ability to filter by payment type, and the 'grand total' (by payment method) at the bottom. RS said they are updating to resolve this soon, so I'm considering this tentatively closed since we were able to get the info we needed and it will be easier soon. Thanks!

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  7. 6 votes
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    under review  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Ryan (CTO, Pinellas Computers) commented  · 

    Just found this forum post made shortly after this one talking about the same thing, which is now marked as Planned:
    http://feedback.repairshopr.com/forums/165658-general/suggestions/6155217
    Please migrate all votes to the link above.

  8. 8 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    Troy: Am I correct in understanding the new one-time inventory will still require "adding in" the same way as current inventory (by PO or product-create rights), without a way to quickly "add item" with just a name/cost/price? And will be "mixed in" with all other inventory, rather than having its own separate module/section?

    I got super excited when I read the header title, but then sad after not seeing many of the details I was counting on. Is this nothing more than an additional check box to "disable when out of stock"?

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    Ryan (CTO, Pinellas Computers) commented  · 

    @Troy - I see the refurbs module went live recently. This is nice (especially tracking additional costs and total invested cost), and will definitely ENHANCE the module I'm referencing in this post, but please confirm the refurbs module is not the final result.

    We still need a place to view ALL non-regular/unique/random items we have for sale. Refurbs would absolutely be one example of things that fit that description, but no the only thing. We still have no way to see "the 500+ random parts/peripherals/equipment we have in the back room that we need to sell". :)

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    Ryan (CTO, Pinellas Computers) commented  · 

    You must have said something like "Damn Ryan, all of your ideas seem to be gold! If RS isn't paying you for all the work you do, they should be..." LOL!

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    Ryan (CTO, Pinellas Computers) commented  · 

    @Curtis: I keep telling Robert in Troy that in a joking manner, but thank you for agreeing. My real job as owner of a big chain company is to make our process simple and efficient. All of the ideas and suggestions I make are geared towards making that happen.

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  9. 35 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    @RS: We have been waiting patiently for a confirmation or insight on this topic for over 18 MONTHS :( Can we PLEASE have some basic customizable settings for discounts? Just two simple additions would make ALL the difference for us, and would allow us to archive over 20 separate discount line items from our inventory list; since they'd all be depreciated by this upgrade:

    1. Allow us to enter a custom list of "discount reasons" (much like we can with Ticket Issue Types). These custom reason codes would be a dropdown option next to the discount $ and % fields in line items, allowing us to categorize and track details for each discount that gets applied. (Examples: Competitor price match, Pricing error, Manager authorized, WARRANTY WORK, etc). Bonus: Add a small text field so we can enter in an explanation, if necessary.

    2. Add additional filters to the Discount report: Product category, Discount reason code, Discounted by (tech name). This would make reporting and auditing SO much more efficient, and would help us more easily identify exactly WHAT we're having to discount due to our errors (warranty work, pricing mismatch, etc).

    With these MINOR enhancements, we could fully eliminate all 20 of our old discount line items; hardening our security groups and heavily minimizing our financial auditing process. Please Please PLEASE! :)

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    Ryan (CTO, Pinellas Computers) commented  · 

    @Jordey: The discounts report is a great start, but it's missing some critical information. The description is kind of useless, as most of our products have VERY lengthy descriptions are are never edited. The rest of the report is helpful. I'd propose removing the description and making these changes:

    Add field to show which user applied the discount; if different than who made the line item.
    -Add filter to show discounts from only specific users selected.
    Add discount "subject/reason" list to choose from, to better group/track discounts
    -Add filter to show only discounts with specific subject/reason.
    Some way to show the total # of discounts for a specific product category or instance.
    -Add filter to show only specific product categories

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    Ryan (CTO, Pinellas Computers) commented  · 

    @Troy: Patiently waiting for this simple report so we can eliminate all of our "discount" line items and just use the drop-down discount area.

    Follow-up: I should have mentioned the discount feature should be robust enough to also track the user who added the discount; in the event they are different than the tech who created the actual line item.

    Extra: Would also be cool to have a discount reason code called "Other" which would pop a text field and allow the tech to make a short note if it didn't fit an existing reason code.

    PS. With the power of an "audit" report as I described, we would even be interested in making a reason code called "For Review - Tech Auth" so that regular techs could make a discount in the event of an emergency (no manager available, known authorized reason). Then
    our customers wouldn't be inconvenienced and we could quickly review these later.

    TL;DR: Make discounting as powerful and simple as it is at big-box stores!!!

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    Ryan (CTO, Pinellas Computers) commented  · 

    PLEASE DONT MARKED THIS AS COMPLETE!!

    The new "discount report" is good to see, but looks much like the older detail reports that have been replaced with new summary reports that can be searched and filtered better.

    Can we look forward to a "discount summary report" where we can filter by product category, user who added the discount, and reasons for applying the discount?

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    Ryan (CTO, Pinellas Computers) commented  · 

    Thanks for the feedback everyone! Also, agreed with @Jordey on a more thorough report to break down all the important details: (item price, discount amount, discount type, user who discounted, location).

    We're really trying to push for this idea getting implemented for several reasons:

    1. We want to eliminate all of our redundant "discount" line items in our account, since right now ANY user can add those line items and discount things. The new discount feature is security group based, so we can limit that to specific users only.

    2. We want to start making "fake discounts" on our computers (the same way BestBuy and other big box stores do) where we invoice for the computer's original total, and then "discount" it as discount reason code "On Sale" to add perceived value to the customer.

    RS: Along with this, it would also be very helpful for us to show the original price (with a strikethrough) on the invoice PDF - the same way it's shown on the web GUI. Again, perceived value matters to the customer! I think there's already several requests for additional pricing tiers. Maybe a tier for "MSRP", which would show with a strikethrough if our "Retail" price is less than the MSRP?

    Let's get some more votes and feedback so we can get this topic APPROVED and IMPLIMENTED!

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  10. 92 votes
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    Hey everyone – we have added the “Sync to QuickBooks Online” bit for beta_testers, if you are not a beta tester currently, you will get this feature in a couple weeks. We are not accepting new beta testers at this time.

    For those of you that are beta testers, please visit QuickBooks settings in RepairShopr and select your Accounts Payable account for PO’s to sync to in QB and let us know here in the comments what feedback you have for it!

    Thanks!

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    Ryan (CTO, Pinellas Computers) commented  · 

    14. (on my list). Please add the option for us to add Attachments to Vendors (to reference from POs)

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    Ryan (CTO, Pinellas Computers) commented  · 

    No updates on this for a while. Some new requests:

    1. Please add the ability to "search" for existing POs without having to first filter the location and vendor. Our accountant needs to be able to perform a search without knowing which vendor or location the PO comes from. And Search should show any "found" result regardless of rather a filter is applied or not.

    2. Please allow automatic numbering for POs in the same fashion as Tickets, Estimates, Invoices, etc. We'd like the POs to be sequentially numbered following a starting number we choose.

    3. Please add a "Filter" button so we can change multiple filters without the system immediately refreshing in between each filter. This way we can make all our filter options and then "submit" the request.

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    Ryan (CTO, Pinellas Computers) commented  · 

    @Troy - Also, please keep an eye on the ideas related to "Vendors" as many of them relate/intersect with POs. Guessing this might be the next big module to be updated?

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    Ryan (CTO, Pinellas Computers) commented  · 

    @Troy - Still looking for lots of updates/feedback on all of these ideas from my post on 7/28/15 below. Are any of these ideas deemed "good/planned"?
    @Patrick - Thank you for the compliment on 11/16/15. I do try to come up with only universally good ideas. Sadly, only 3 of the 16 ideas I came up with got done :(
    @Curtis - I totally feel you on this, we experience that a lot. RS wants you to make "requests" instead of "issues/demands".
    @Gareth - I think you're reiterating my bullet point #3 below from my post on 7/28/15
    @Quinn - I'm experiencing the same issue with PO's getting ruined when I try to edit anything. Any luck editing anything?
    @Dave - Great idea on making links to inventory items. Simple and effective. +1
    @Matt - Thanks for the +1 on the default PO filter. The old auto-filter was very convenient...
    @Ralph on 11/5/15 - I think you're reinterating my bullet point #1 below from my post on 7/28/15
    @Matt on 11/9/15 - I think you're reinterating my bullet point #10 below from my post on 7/28/15

    1. Make the PO numbers use the same type of numbering scheme as tickets/estimates/invoices. Make it so we can set a 'starting number' and they would be sequential after that.

    2. Add an option to 'change' data in the PO details, such as the PO ship to location; much like you can do with tickets and invoices.

    3. Allow us to receive 'partial quantities' of line items on a PO. Right now, if I order 10 of a widget and only 5 come in the first day, I can't receive a partial quantity. And if I edit the quantity when receiving, it just changes the amount expected and the total price on the PO. It should allow receiving of 'all' or 'partial'.

    4. Allow us to track how POs have been paid. That way we can 'pay' POs with a virtual transaction flow, like this: Payment (at top of the PO) > Method (check, credit, paypal, etc) > Reference Number (enter check number or paypal confirmation number) > Confirm (PO will be marked as PAID with a stamp).

    5. Add cloud print option to POs, like it is on tickets/estimates/invoices.

    6. Move the buttons for 'email', 'receive items' and 'clone po' to the top with the rest of the buttons.

    7. Allow parts orders to be added to POs, rather than just inventory items. We often order both inventory and non-inventory items from a single vendor on the same order.

    8. Get RID of the current 'parts order' feature and replace that with 'create purchase order'. There are so many problems with it related to tickets and estimates. Purchase orders will clearly be superior once they support non-inventory parts.

    9. Make the audit log more informative, with actual information about products that are added/edited/removed, rather than just data about updated_at and product_ids.

    10. Change the layout/display of POs to LOOK the same as everything else. It should look much more like an invoice or ticket that it does currently. (show list of items the way it does on an invoice, etc)

    11. Need it set by default to "hide" PO's from locations you are not authorized to view.

    12. Reference to the "best" and "worst" cost for items being added to a PO, or otherwise a reference to the "upper/lower limit cost". That way we can make sure we're ordering within our target price range.

    13. Adjust the PO module to default to filtering all besides "Finished". The old way made sense because anything finished is kind of archived. It would make more sense to show only current/open POs instead of all.

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    Ryan (CTO, Pinellas Computers) commented  · 

    Can you please adjust the PO module to default to filtering all besides "Finished". The old way made sense because anything finished is kind of archived. I know we can filter and set bookmarks, but it would make more sense to show only current/open POs instead of all. Thanks!

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    Ryan (CTO, Pinellas Computers) commented  · 

    @Robert: Is the inventory system done being updated? I know you said that was being followed up with updates to the Purchase Order system, but now I see the iOS app is in progress before this. Here are some additional things we'd like to see:

    - Need it set by default to "hide" PO's from locations you are not authorized to view.

    - Reference to the "best" and "worst" cost for items being added to a PO, or otherwise a reference to the "upper/lower limit cost". That way we can make sure we're ordering within our target price range.

    - Support for multiple account numbers (for vendors who support multiple shipping/billing addresses. (Some vendors provide different account numbers for each location).

    - Show more Vendor information on POs. We need to see the sales rep, shipping rep, billing rep, multiple phone numbers, and multiple emails.

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    Ryan (CTO, Pinellas Computers) commented  · 

    I agree and have TONS of ideas that I think would really add value to the PO system. Here are just some of the ideas:

    - Allow attachments to POs, such as a purchase receipt sent by the vendor after the order.

    - Make the PO numbers use the same type of numbering scheme as tickets/estimates/invoices. Make it so we can set a 'starting number' and they would be sequential after that.

    - Add an option to 'change' data in the PO details, such as the PO ship to location; much like you can do with tickets and invoices.

    - Allow us to receive 'partial quantities' of line items on a PO. Right now, if I order 10 of a widget and only 5 come in the first day, I can't receive a partial quantity. And if I edit the quantity when receiving, it just changes the amount expected and the total price on the PO. It should allow receiving of 'all' or 'partial'.

    - Allow us to track how POs have been paid. That way we can 'pay' POs with a virtual transaction flow, like this: Payment (at top of the PO) > Method (check, credit, paypal, etc) > Reference Number (enter check number or paypal confirmation number) > Confirm (PO will be marked as PAID with a stamp).

    - Add cloud print option to POs, like it is on tickets/estimates/invoices.

    - Add the option to 'delete' POs from inside of the PO, like you can with tickets/estimates/invoices.

    - Move the buttons for 'email', 'receive items' and 'clone po' to the top with the rest of the buttons.

    - Add an 'assigned tech' to POs to track who created / is in charge of the PO.

    - Allow parts orders to be added to POs, rather than just inventory items. We often order both inventory and non-inventory items from a single vendor on the same order.

    - Get RID of the current 'parts order' feature and replace that with 'create purchase order'. There are so many problems with it related to tickets and estimates. Purchase orders will clearly be superior once they support non-inventory parts.

    - Make the audit log more informative, with actual information about products that are added/edited/removed, rather than just data about updated_at and product_ids.

    - Change the layout/display of POs to LOOK the same as everything else. It should look much more like an invoice or ticket that it does currently.

    - More related to Vendors: Make Vendor profiles work like customer profiles, where the Vendor profile will reference all POs for that vendor (both open and closed), the amount of money spent with that Vendor, and payments that have been made to that vendor.

    - More related to Vendors: Allow attachments to Vendors, such as vendor contracts and agreements.

    - More related to Inventory: Make the 'blue airplane icon' reference which location has PO inventory coming in to it, and show the qty being shipped when hovering over the icon.

  11. 5 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    @Troy: I think this is finally done? Estimate/Invoice replies do post as customer-reply if linked to a ticket. Confirm?

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    Ryan (CTO, Pinellas Computers) commented  · 

    PLEASEEEEEEEEEEEEEEEEEEEEEEEEEE!

  12. 29 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    @Troy: Please don't forget about this :(

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    Ryan (CTO, Pinellas Computers) commented  · 

    @Troy: Planned for 18+ months now. Any update?

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    Ryan (CTO, Pinellas Computers) commented  · 

    @Othman: RIGHT?! Thank you for your agreement :)

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    Ryan (CTO, Pinellas Computers) commented  · 

    "Wow, this is a really great idea!" -Everyone

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    Ryan (CTO, Pinellas Computers) commented  · 

    Hey Troy. This has been almost a year. Pretty simple thing to add since the groundwork already exists. Could you please add these two simple boxes to the progress panel? Other posts showing this mockup have lots of positive feedback. Thanks!

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    Ryan (CTO, Pinellas Computers) commented  · 

    I was just thinking about this idea again today. I had to guess and check the between 4 linked invoices to find the deposit invoice. And another time I had to scroll like 5 pages just to see the tech that did the diagnosis. I'm like OHMERGAWD I RELE WAAAAANT IT! :) :) :)

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    Ryan (CTO, Pinellas Computers) commented  · 

    VICTORY!

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    Ryan (CTO, Pinellas Computers) commented  · 

    This is seriously my best mock-up. Please approve it. Please.

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  13. 161 votes
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    planned  ·  34 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Ryan (CTO, Pinellas Computers) commented  · 
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    Ryan (CTO, Pinellas Computers) commented  · 

    Hey everyone,

    I recently made a new topic regarding overall improvements to the Contacts system as a whole. My ideas cover lots of revisions, and (I feel) would solve the issue you're facing - while not requiring "duplicate" contact information to be entered. Please check it out here and vote if you agree:

    http://feedback.repairshopr.com/forums/165658-general/suggestions/7054883-the-100-perfect-solution-for-having-multiple-phone-numbers-and-email-addresses-instead-of-using-sub-contacts

  14. 73 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    Sounds logical.

  15. 0 votes
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    Ryan (CTO, Pinellas Computers) shared this idea  · 
  16. 4 votes
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    Ryan (CTO, Pinellas Computers) commented  · 

    This could be more easily done by having a default "MSRP" price and then having a price "tier" called "Student" or "Senior". There's another post already covering this, and it has more votes: http://feedback.repairshopr.com/forums/165658-general/suggestions/17572705-more-then-2-price-tiers

  17. 4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Ryan (CTO, Pinellas Computers) commented  · 

    @Dan: This is a duplicate of a post already getting traction for the same idea. Please redirect votes here: http://feedback.repairshopr.com/forums/165658-general/suggestions/13855287-discount-on-an-invoice-show-original-price

  18. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Ryan (CTO, Pinellas Computers) commented  · 

    This would be solved with my feedback post which is already highly voted for. Please redirect votes for this to here: http://feedback.repairshopr.com/forums/165658-general/suggestions/14880219-discount-reason-codes-and-report

  19. 8 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Ryan (CTO, Pinellas Computers) commented  · 

    AGREED! Please add an option to show "total discounts" below the "subtotal" line at the bottom of the invoice! Example:

    Item 1 - Price $100 (Discount $50) = Total $50
    Item 2 - Price $75 (No Discount) = Total $75
    Item 3 - Price $40 (Discount $10) = Total $40

    Subtotal (before discounts) = $215
    Discounts (listed above) = $60
    Tax (FL Exempt) = $0
    Total (after discounts) = $155

  20. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    Ryan (CTO, Pinellas Computers) commented  · 

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