AdminTroy (Founder, RepairShopr)

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  1. 1 vote
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      2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      AdminTroy (Founder, RepairShopr) commented  · 

      Hi Tommy - You are the lone supporter on this one so far. Maybe you can get TimeIQ to do the integration on their side?

    • 24 votes
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        11 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        AdminTroy (Founder, RepairShopr) commented  · 

        I can probably get this working yeah :)

        AdminTroy (Founder, RepairShopr) commented  · 

        I'm pretty sure if the phone number is in the body of the email we already do the matching. Can you try it out?

      • 63 votes
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          13 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

          Hi folks!

          Wanted to respond here and let you know that since this integration was requested, we launched Syncro!

          Syncro takes all the PSA functionality you like in RepairShopr, combines it with a built-in and robust RMM, and adds more MSP specific functionality on top. So you no longer need to integrate RepairShopr with another RMM, because it’s built right in to Syncro.

          You can check Syncro out at https://syncromsp.com/?campID=uvat

          If you’re interested in switching, we can migrate your RepairShopr data to a new Syncro account. Just ask our support team for more info :)

          Let me know if you have any questions,

          Troy

          AdminTroy (Founder, RepairShopr) commented  · 

          We've been talking to people every day about moving from Atera to Syncro so it kind of makes more sense for us to just focus on that instead of an integration like this.

        • 25 votes
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            5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            AdminTroy (Founder, RepairShopr) commented  · 

            This already works in Syncro, if you are an MSP maybe take a look at that. (www.syncromsp.com)

            In the meantime we'll work on a way to get other MSP features into RS..

          • 96 votes
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              31 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

              What if any appointment that had a location specified we could calculate the road-miles from your office to there, and put that in a report?

              A little simpler than doing real vehicle/person tracking, still gets you pretty good data – and would be more realistic for us to quickly build.

              Let me know in the comments..

              AdminTroy (Founder, RepairShopr) commented  · 

              I'm curious why this needs to be in RS, couldn't you all just use something like mileiq or https://www.mycartracks.com/pricing and have it be separate? Have your staff email you the report of billable miles every week or so?

              What more would you get out of an "integration" or a built in solution to this??

              AdminTroy (Founder, RepairShopr) commented  · 

              @traci/@nancy - do all your relevant "appointments" in repairshopr have a valid address on them that we could use to automate google maps with?

              That would be a requirement for the report to work..

              AdminTroy (Founder, RepairShopr) commented  · 

              I think if we added something for this it would only be an estimate, as we couldn't determine the exact route/etc unless we used tracking in a mobile app or something.

              Aren't there good 3rd party apps for this already? Your techs could get a $0.99 app that they can hit start/stop - and email you a report once a week. Isn't that already a good solution?

            • 2 votes
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                3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                AdminTroy (Founder, RepairShopr) commented  · 

                Hey, I'm happy to get these improved. It sounds like the timeclock entry edit screen needs this fix, which appointment screens need this? I thought we fixed a few of them already..

              • 2 votes
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                  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminTroy (Founder, RepairShopr) commented  · 

                  Hey David, we just added the ability to make worksheets required. Would that get you what you need, or you still need this report?

                • 1 vote
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                    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminTroy (Founder, RepairShopr) commented  · 

                    What page specifically is bothering you the most? We do this when a field change is going to change something else significant on the page, but usually with some dev time we can eliminate these on a case by case.

                  • 3 votes
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                      1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminTroy (Founder, RepairShopr) commented  · 

                      Do you mean be able to get a notification when someone enters an adjustment for the register?

                    • 4 votes
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                        2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminTroy (Founder, RepairShopr) commented  · 

                        One workaround you could use would be to export the customer list to spreadsheet and sort by last updated at.

                      • 216 votes
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                          under review  ·  62 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminTroy (Founder, RepairShopr) commented  · 

                          No red tape or anything, we were about to start it and a large initiative came up that de-prioritized it just enough to miss the cut. We are about to release a redesign of the app that was much needed and will pave the way for some new modules and big items - and we've had some underlying infrastructure items to work out that have taken us all year so far and still not done.

                          The big thing infrastructure-wise is have to change our database layer of our app to support operating on multiple primary databases because of our growth. It's annoying that it takes a couple devs off more customer-facing feature work, but it's good to do before the app starts becoming unstable or slow.

                          I'll try to give another update in the coming weeks as I come back to work from paternity leave and will be looking at the schedule more closely.

                          AdminTroy (Founder, RepairShopr) commented  · 

                          Hey Chris - can you share their API docs with us?

                          Also - Max Focus had 107 votes when it was completed - we probably want about that many because this is such a huge undertaking. (IF their API is reasonably simple to work with)

                        • 140 votes
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                            36 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                            Our plan with this is to build a few options to choose from, with minor things able to be enabled/disabled. These aren’t built in a technology that allows us to make an editor though.

                            It’s planned, but no estimated time we’ll actually work on it.

                            AdminTroy (Founder, RepairShopr) commented  · 

                            @james - how does a custom label help your situation? Can't you just add your existing UPC from the existing products into the Product in RS? (that makes them scannable)

                          • 201 votes
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                              51 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminTroy (Founder, RepairShopr) commented  · 

                              We would definitely hook it into our existing signature stuff - so it would work on topaz like our existing forms. (And fallback to work with mouse/touch if not on a windows computer)

                              Still planned - just coming after another big priority feature that we've been working on.

                            • 3 votes
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                                1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminTroy (Founder, RepairShopr) commented  · 

                                Couldn't you update all your products to be at the desired price?

                              • 9 votes
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                                  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminTroy (Founder, RepairShopr) commented  · 

                                  No Neal and Rick - you don't - if 99% of your payments are Check just drag that payment method to the top of the list and it will be the default.

                                  This feature request is about adding a new feature to set default payment method on a per-customer basis that has 4 people supporting the idea.

                                • 5 votes
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                                    under review  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminTroy (Founder, RepairShopr) commented  · 

                                    John - we have auto-retry of credit cards scheduled for May 2017 - it's in progress now

                                  • 44 votes
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                                      6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminTroy (Founder, RepairShopr) commented  · 

                                      @rob - good idea, and that is the right way to get things moving more quickly :)

                                    • 0 votes
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                                        1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminTroy (Founder, RepairShopr) commented  · 

                                        What is Automatr ?

                                      • 72 votes
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                                          under review  ·  15 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminTroy (Founder, RepairShopr) commented  · 

                                          Our position is the same, we don't have a developer that can work on it and don't have time to go look for one. If anybody knows someone please have them write us or send an intro email. For now this is just blocked on needing a developer.

                                        • 160 votes
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                                            63 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminTroy (Founder, RepairShopr) commented  · 

                                            Thanks for the detail Scott, many people say generically "the flow needs to be improved" but those comments are not actionable. We can probably get a few if not all of the things you mentioned handled in the very near future.

                                            Keep it coming!

                                            AdminTroy (Founder, RepairShopr) commented  · 

                                            Ryan - some responses:

                                            1. Pick an existing address for appointments, assigned contacts, snail mail, etc.

                                            -- Yes!

                                            2. Show that there are additional addresses up where current phone numbers / addresses are.

                                            -- At some point, there wasn't a good place atm

                                            3. Assign/view a site "name" for additional addresses (Warehouse, Headquarters, Retail, etc)

                                            -- Already there?

                                            4. ^ Same thing for the primary address. Set the location type/name.

                                            - No firm plans with this at the moment, waiting for feedback from many users

                                            AdminTroy (Founder, RepairShopr) commented  · 

                                            @Mick - thanks for adding your votes.. We haven't done any of the specific planning on this. Our perspective is a little different from a user, but mostly aligned. We are only here to build software that you guys find useful, and to help your business. We do that best by fixing the biggest issues, adding the most important new features, etc.

                                            With our view of the almost 1000 open suggestions here on this forum, plus the 100 or so things we want to accomplish on our internal lists of ideas, plus the new things we see in the world that we think we need to add, we have a lot to look at.

                                            With the size of our dev team we can do "a few reasonably sized features" per month if we manage the scope properly - that means a lot of things don't make the cut in any given month.

                                            When we are ready to work on this, like we recently did with purchase orders, I'll outline what we are planning and give opportunity for feedback on the specifics.

                                            AdminTroy (Founder, RepairShopr) commented  · 

                                            @Curtis - oh don't worry, he isn't letting it bother him.. We are still getting the usual amount of feedback.

                                            AdminTroy (Founder, RepairShopr) commented  · 

                                            @ryan - Your feedback is taken as "We would like these things improved" - not "You must build it the way Ryan says because Ryan is a software architect at RepairShopr. Please take that the right way..

                                            We have to balance complexity, dev time, and weight the pain on all this stuff.

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