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Derek Salsbery - Tech Doctors

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  1. RECALL Previous Status AFTER Custom Reply is CLEARED

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    5 comments  ·  General  ·  Admin →
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    Derek Salsbery - Tech Doctors commented  · 

    I agree and additionally add that what is the real purpose for the status of Customer reply? it is better seen as ---we as techs set CR (should be called Waiting on Customer) which already exists...we mark all statuses, nothing is automated for ticket statuses.

    Derek Salsbery - Tech Doctors supported this idea  · 

  2. could you guys please clean up the email updates/tickets when things are updated?

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    2 comments  ·  General  ·  Admin →
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    Derek Salsbery - Tech Doctors commented  · 

    the email sent out showing the updates is very basic and needs more info..

    Derek Salsbery - Tech Doctors shared this idea  · 

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