Repair Widget

Repair Widget
The mobile device widget is a great way to quickly capture device information on your website or in your shop. It can be used in the following ways:

1. Techs do Check-ins from within the system.
2. In your store on a terminal/tablet, where customers can check themselves in.
3. Embedded on your website.
 
 
 
 
 
Table of Contents
Overview
 
Overview:
 
The Repair Widget allows you to select the device customers want serviced (iPhone), model, color, etc.  This creates a lead to you right from your web page which flows into the Leads module just like with emails sent to your Leads email, people who use your kiosk, leads through the standard web integration, etc.
 
 
 
Getting Started
To get things started, head to Admin > Integrations > Repair Widget and click New Repair Widget in the top right.


You will be taken to a Edit screen where you can add a Device to be listed on the previous screen and in the flow for customers to choose from. This same screen can be accessed later on and doubles as the edit screen for existing devices in the flow.

Start by entering a name for the category - iPhone, Samsung Galaxy Phone, Dell Laptop, Apple Laptop, Canon Camera, etc.

Next you can add in your own image for the category thumbnail or use one of the bootstrapped stock images that are loaded.

The last step is adding in the various models that you will be supporting/servicing.

Option Labels are the Selection headers in the Repair Widget.

Option List are the choices a customer can make under each Selection Header






Setting a Default Repair Widget

You can select one Repair Widget to be the default. This will be the Repair Widget used in the Website Integration version of the Repair Widget, and in the "New Check In" flow within RepairShopr.

 

Customer View

You can preview the Repair Widget from the customer perspective by clicking the Preview button on the Repair Widget page.

 

You will then have a tab opened showing the flow that you can click through starting with the Device Selection.

Choose a device and you will next be taken to the Model selection step.

Choosing a Model then takes you to the Color step.

Note: If this section was left blank in the edit screen, it will be skipped.

The next step is the Network selection.

Note: If this section was left blank in the edit screen, it will be skipped.

The next step is the Issue selection.

The final step is the Contact info screen where the customer enters their contact info.

 

Custom Widget Module

The Repair Widget can be used in the Custom Widgets as a module or step in that flow. Even better is that you can select which Repair Widget to use within each Custom Widget!

For more info on Custom Widgets, head here

 

Employee Override

When viewing the Preview of the Device Repair Widget from a browser that has a logged in RepairShopr session, many of the steps will have an Override Field at the bottom.

This is not visible to your customers when they are visiting the Device Repair Widget from their device or on your website (so long as they aren't using a device with a logged in RS session).

Example you will see on the various steps:

 

Contact Info override:

 

 

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