General

  1. Allow customers to send SMS for help request

    Allow the use of the current SMS feature so that customers could text in to open a ticket request vs. only allowed to reply to existing ticket now.

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Tech Notes on estimates

    Tech notes in estimates that will appear on the estimate for my customer to view before approving. Including in PDF
    I see there is some kind of provision for it up the top but no box to input them

    27 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. URL links in emails regarding tickets and invoice updates.

    When an email notifications is sent out internally about a comment update or invoice update; it would be nice to have a URL link embedded in that notifcation email. This URL link would point to the customer or ticket or invoice within repairshopr.

    We use mobile devices and email heavily with RS; having a way to QUICKLY link back into RS from that email, instead of having to go in and search the ticket number... would ve preferably!

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add a link to Estimate inside Ticket

    Currently in Repairshopr, if an estimate is created for a ticket, there is no link to the estimate inside the ticket. From what I can see the only way to get this to show is if we are set up as a "repair shop" in which it will show the estimate on the progress tracker at the top of the ticket. But with us being set up as a MSP. There is no progress tracker, so the only way to find an estimate is to go digging through the estimates module.

    is it possible to add a link somewhere inside…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Change "Hello there" to "Hello {customer name}" in email communications

    Change "Hello there" to "Hello {customer name}" in email communications.
    More so for the emails that are sent to technicians, the customer name isnt anywhere on the email and kind of makes it a bit useless.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Create a module for tracking customer contracts with renewal date alerts

    We are a MSP company with service tiers, email, cloud, firewall, antivirus services with annual contracts. It would be nice to integrate something like Monkeybox into Repairshopr. Be able to assign contracts to a specific contract manager, due dates would then be sent to contract manager to manage client contracts and new contracts be sent on time so no lapses occur, etc.

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are going to mark this as complete based on our contracts module, you could create one for each of those with expiration dates – and tie those to recurring invoices.

    If there is a critical missing piece – please comment!

  7. send appointment or field job reminders

    It would be a great feature to have a email reminder sent to customers and the techs the day before their appointment that way they remember and can quickly reference their appointment etc. Sometimes we schedule a week or 2 out and it would be nice for the system to automatically provide a reminder after the confirmation email has been sent when the appointment/field job was created.

    49 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Print Open Ticket List

    It would be useful to be able to print the list of open tickets at any given time.

    It could be used for auditing tickets vs. machines.

    14 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Integrate E-commerce Platforms with RS - Sell Services & Products in Sync - BOOM!!

    This idea is an excerpt from the ever popular "Add ability to sell Serial Number Products in RepairShopr! Antivirus, Backup Software, etc".
    This is a new thread so the previous idea can be marked as complete (awesome!).

    Here are the goals:


    1. Sync Inventory with a shopping cart platform.
      a. Allows to sell services, client purchases, and all inventory that is in RS on an shopping cart platform
      b. Ability to turn configure visibility of a RS product on the ecommerce site like a checkbox stating “Show on E-commerce Site” or “Don’t show on E-Commerce Site”


    2. Sync past purchases/invoices between both…

    65 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Sarah responded

    I’m going to mark this complete with the caveat that we haven’t completed the subscription portions, or delivering of serial numbers – but we’ll keep working toward it!

    This is live for beta testers, live for everyone in a week or two.

    Please note that WooCommerce is the only E-Commerce platform we’re supporting at the moment.

  10. Purchase Order Printing and Vendor Details

    Printing a PDF of a purchase order would be useful to to support the paper documents from the vendor as well as digital purchase details. Recording the Vendor invoice number with the receive would also be very useful for RMA purposes.

    7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. PBX Prefixes for CID

    Hey guys,

    LOVING the PBX integration for caller ID lookup (now that I figured out how to get it working - updating the lookup source in the incoming routes). However, most caller ID screens, including ours, only display a max of 14 characters.

    So, on our phones, when a caller that is in the system calls in, we only can sometimes see just a partial bit of the status, and often NONE of the actual name. Very annoying. For example, this is some of the recent CID's that show up on our phones:

    In Progress: J
    Awaiting Parts
    Invoiced: Robe …

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Paypal and credit card surcharges

    automatically add custom / predefined surcharge to invoice when payment type is selected.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The payment type selection comes after the creation of the invoice so we won’t be able to implement that. However, this is currently support via inventory. You can enter a negative number in the Discount – Percent field on an an Inventory item (which you could call “Credit Card Surcharge”) and add this as an item to invoices. We’ll get some articles on this going in our Knowledge Base soon.

  13. Email communication options to enable/disable in Admin panel

    Can you please add options in the admin section to disable the default email notifications for specific alerts? For instance, our techs would prefer to NOT be emailed every single time an estimate is approved, considering they already have a constant visual of their tickets and the dashboard - which both indicate this very well.

    I actually prefer to not be emailed at all regarding RS updates. My whole day revolves around keeping a constant status check on ticket replies, estimate approvals, and invoice payments. I generally notice the event before I event get the email relay. It would be…

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Bookings Feedback

    The way I run my repairshop is to try and book appointments for people to bring their device in for repair - more so for repairs to mobile devices where people require a quick turn around for example.

    Using the appointments feature would be ideal for this but here is some things I think would be better

    1) Allowing different opening times on a "per day" basis. My weekend opening times are different to during the week.

    2) Ability to change the default appointment length to say half hour rather than an hour as it currently is.

    3) On the…

    14 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Require Time Clock

    Is there a feature yet to require users to clock in whenever they log on the system. If not, do you think this might be a good feature? Better time tracking

    19 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ticket Cloning

    Add the ability to clone tickets, identical to Invoice Cloning Feature. This is particularly useful when the leads module creates the ticket in the wrong customer

    12 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Live Ticket Counter/Queue Counter

    It would be great if there was a feature for having a live ticket counter on display on a TV in our store, counting up tickets everytime we create a new one.

    Is there possibly an embedded link we can use for something like this? Would look great, and help to explain to customers that there device will be in a queue.

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Register balance setting

    Hi,
    There needs to be a setting for the register that sets the desired cash amount for the register. Then in the report, to take out the dollar amount in cash that leaves a balance among the change and bills.

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. add assets to the top bar

    the assets area is hard to get to, please ad a shortcut on the bar at the top.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Register Close Receipt

    It would be nice if after closing the drawer for the day we could have a .PDF document generated that would show what the count was for that day (Ie: 24 pennies, 15 nickles, 10 dimes, etc).

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

General

Categories

Feedback and Knowledge Base