General

  1. Recommendation for Beta Search

    Please implement a "Add Customer" button if the to the search page if search didn't return any results

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Why do we have to type something into the text box to apply a status?

    Why would we need to type something into the text box in order to apply a status? This does not make much sense and only wastes time. If the computer is in diagnostic, I simply want to choose something like "Diagnosti in progress" without typing anything. In the very least, it should be optional.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    You type ticket updates as emails to the customer.

    You can change the ticket status without typing anything.

    The ticket workflow is driven from comments and not status.

    The workflow is totally optional, you can still resolve a ticket without ever typing an update into it.

    Just change the status to “Resolved” to mark it as complete, it will hide.

  3. Need Discount line

    I could use a Discount button or line on Invoice... Showing what i'm discounting.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is already there.

    Just make a product with a negative dollar amount, or add a manual line item with a negative dollar amount or negative quantity.

    We use negative dollar amount for a discount, and a negative quantity for a return.

    There is also a post on the blog about discount by percentage – take a peek at that too

  4. Different Tabs for Labor Skus vs Product Skus

    Different Tabs for Labor Skus vs Product Skus would really help with finding things for invoice/POS. Can you also add a checkbox on a labor item to make it a 'default' (new work orders automatically have this sku applied).

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Search Customers by...

    A search feature that we can search for customers by phone number or address. Some clients might of use a spouses name or business name.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add delete buttons

    if mess up on a user or invoice should be able to delete it

    2 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow negative prices or set price discounts instead of percentages

    This makes bundle prices much easier, you can create a sku to take $20 off your order or get a free item as part of a bundle deal without messing up your inventory. To add on this, making certain skus require other skus would be nice (if I were to put in bundle discount for $20, but I didn't actually sell a bundle, it should flag)

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. POS enhancement

    We will find it extreamly useful to be able to use the POS module to ring out customers which computers were repaired. it would be great to scan the client's ticket within the POS module and for the total due amount to comeup so we can complete the transaction quicker and the proper tech checking out the costumer can get credit for the sale. I hope it kind of makes sense what I am trying to say.

    28 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    You can now pull up a customer from the POS screen by scanning their invoice or typing their phone number, and you can also attach a POS transaction to an existing customer!

    have fun

  9. New PC Build

    A PC Build form that totals up a new pc with dropdowns from the inventory for components.
    If the customer then accepts the build quote it goes in as a ticket to be built and a parts list generated in parts if needed.
    At the same time this generates a "device ID" for that customer.

    Would be VERY useful for us and many others as well.

    37 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Enable an API

    If customers want to book a repair via our website, it would be great if we had the ability to pass these details straight to Repairshopr so that new tickets (and maybe invoices) were created automatically.

    Even better still, would be the ability for this to happen; and our customers to be able to print the job sheet, so that we can identify the machine once we receive it.

    17 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Show customers names of techs instead of their email addresses

    I'm small at the moment. So, dealing personally with customers isn't so much of a bad thing. But it does get irritating when I have an email address specifically set up for customer support, in addition to the ticket system provided by Repairshopr; and a customer insists on emailing me personally.

    On a larger scale, I wouldn't necessarily want my techs dealing with customer service. Ergo- no need for the customer to see their email address.

    Is there some way this can be turned off so that instead of an email address, it displays the tech's name; with no reference…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Right now the email just shows up as a CC address on the ticket comments, it doesn’t show up in the body unless they have a full printout of the ticket. I went ahead and moved that CC to a BCC for ticket comments – that should fix the majority of it. Let me know in a week or two if that solves the problem.

    Otherwise – it’s kind of a lot of work to pull the email off the ticket comments :)

  12. warrenty tracker.

    We would love to be able to generate a computer id (linked to customer ID) Print off a computer ID label and list all the parts and when and where they were purchased.
    The date the computer system was built and sold and wth what warrenty. Also showing in real time what warrenty is remaining.

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Deployed – visit /warranty_templates to see it in this beta form.

    If you are in your products and you add a warranty to it, it will create warranties when you add that product to an invoice.

    Hope that makes sense :)

  13. Not make emails mandatory

    It is not always necessary to take a customer's email address; yet Repairshopr makes it mandatory any way.

    Would it be possible to make this optional?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. print a job id on a label to stick to devices.

    print a job id on a label to stick to devices. We currently use this with our old software and it means that laptops chargers etc cannot get lost or confused. We use a dymo lable writer and it works great.

    1 vote
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there – we have this feature, it’s a setting you can enabled called “Customer Barcode” – it makes a dymo-sized label on the customer detail screen. Let us know if that works for you

  15. Twitter Integration

    I would love to see twitter integration for social media marketing. Plus, a field to add customer twitter names in the customer contact.

    Additionally, before I came across website I was strongly considering creating a web based app to do the exact same as this site does. I still want to do something similar, but you guys have this wrapped up and I'm definitely subscribing. However, I would definitely like to know if you guys would like a volunteer on your team. I would love the opportunity to be involved with this great app, and would love to help make…

    8 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We just added Customer Custom Fields which now allows you to add a field for recording Twitter accounts for your customers. We’re not currently planning a Twitter marketing tool since companies like HootSuite handle that so well. Thanks for making this suggestion!

  16. Make emailable/printable statements for customers

    Make it so with one click we can generate statements for customers and email them out or print them.

    1 vote
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    completed  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. add barcodes to invoices and tickets

    make it so you can scan an invoice or ticket to bring it up on the website

    1 vote
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  18. Paypal payment button to invoice emails

    add a simple pay with paypal button to invoice emails if the put an email in the admin settings.

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add a "Leads" section

    and be able to put a contact form like a quote form on our website.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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