General

  1. Report: Invoice Aging

    Is it possible to add a column(s) that shows what has been paid and what is due? Some customers make down payments, or we allow a payment plan. Thank you!!!

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. browser tab headings

    when opening a tab in the browser in repair shopr the tab should have a title. For example if i open a ticket the ticket tab that just opened should have a title with the customers name on it. This is handy when working with multiple tickets as it allows us to arrange tickets in order of priority.

    8 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. canned responses bug

    There is a bug on the canned responses... recreate it like this.


    1. go to a ticket

    2. start to type a response to a customer

    3. backspace that response back to nothing

    4. try to add a canned response

    You can refresh the page then add it but it is just a little big you should know about.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Admin has full control to modify dates on Tickets, Invoices, Payments, etc...

    Coming from (other software) I am really used to having full control for everything as an admin. One very important feature that is missing right now is the ability to choose or modify the date for Tickets, Invoices, Payments, etc...

    I would like to be able to have this as an admin only option or the ability to control who can modify dates. (User permissions might also be a good idea?)

    6 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Need Part number/SKU

    For the parts table, an sku/part number is helpful in identifying the "exact part" in addition to the descriptive name field rather than having to use one field for both values. Which is what I am having to do currently.
    When I contact my vendors I always order by the part number.
    Thank you.

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. layout

    every time i edit a line it refreshes and everything moves around and ends up in the same spot. it wastes time a second or two every click. interface should stay steady like in quickbooks.

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. easy editing

    as in quickbooks, you dont have to click save every time you edit a line... and when selecting from the dropdown you should also use the dropdown within the line items as in quickbooks, much easier and faster, also enable to remove tax after creating the line with the tax checked.

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. IP Whitelist

    this feature is to whitelist a certain IP or IP ranges to access Repairshopr.

    troy has implemented the time clock in/out. it's very good, except that it can be accessible by anyone with internet (even when they are not in my premises)

    the function of the IP whitelist is so that my staffs can clock in/out when they are in my premises only.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Automatic reminders for the admin/tech

    When I create a new customer I setup reminders to email at 3 days just to fu and again at 5. Would love if we could customize this for our business.

    Also when I have invoiced I set a reminder to fu a few times and to remind myself to send an email about storage fees and so on if it goes unpaid too long. Would live it if these could auto send and/or remind. Thoughts...?

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Integrate with Stripe payment processing

    Just like how OTHERS have, I think it would be great if you could integrate with the simplified payment processor Stripe. This could not only drive more sales for your product but I am sure it will help a lot of us as your customers and simplify us not having to use the two systems side by side.

    8 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Seperate Contacts under a customer (i.e. multiple people from the same business)

    We have several companies we work with, but we deal with their employees directly when they have issues.

    I think you should have the ability to add multiple contacts under the same company. Ideally the way this would work best for us, would be when creating a new ticket under CompanyABC there should be a drop down box specifying which contact you would like to use (or being able to add a new one). The contact would only need a separate Name, Phone Number, and e-mail field, but the address and such would pull from the company.

    This way we…

    31 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is now live for all users! You can turn this on by clicking “Enable Multiple Contacts” in Admin Settings. You will then find a “Contacts” section on the Customer Detail screen where you can add multiple contacts. These contacts can be selected when you create a new ticket.

  12. Using Token Placeholder in MarketR

    Hi Troy,

    The MarketR integration is great.
    But i think if you can a lil more functionality to it will be great.

    One feature i'm looking for is token placeholder.

    For example, we could use
    Hi {%FIRST_NAME%}, and replace it with customer names.

    Cuz for the time being, i'm using mostly hi there, which addresses general public instead of feeling more personal with my clients.

    I hope this feature can be added soon.

    Thanks

    15 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. VAT and payment options

    Hi Guys

    I know that in the US prices are quoted VAT exclusive but in Australia we Quote prices to customers as VAT inclusive. Our parts resellers (suppliers) will quote prices VAT exclusive but in general we always quote VAT inclusive to our shop customers.

    After fully using the system for a whole 3 days I anticipate that i will definitely need to have some options for listing prices (cost price and Retail prices) as either VAT on or VAT off. That's not to say that our services and parts we buy and sell wont include VAT because all our…

    4 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Move Signature Box Below Line Items

    Please move the customer signature box below the line item fields.

    4 votes
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  15. Add from inventory Search suggestion

    Could you have the product search in the Add From Inventory search a products description as well as the name? We use a weird naming convention ie PCMIAFXXXXXX, with a detailed description ie bench labor. And being able to type "labor" would be great. Thanks!

    1 vote
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  16. Asset Tracking

    To be able to track customer assets when they come in for service, should be able to track multiple asset per customer and to be able to have a history of when that asset came in and what was done, kinda like ticket history for a customer. Be nice to be able to turn this feature on or off. Must be able to track at least ticket history be nice to be able to track other items such as when something needs maintenance, license renewal (marketing :P). Fields for the asset could be serial number, make, model, etc. Also would…

    14 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Categories in POS Screen

    Seperate Items by Category for Quicker Checkout.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. add take picture to tickets in mobile mode

    Being able to add pics using my smartphone camera to a ticket when onsite woukd be great. Had to report back to a companies ho with evidence of what was found at branch office. A few pics would have been icing on cake!

    2 votes
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  19. Computer brand and model on customer intake

    On the customer intake page add computer brand and model.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This will be accomplished with the new asset tracking system that is almost live – should be ready any day.

    (not on customer create, but on ticket create, or from the assets page)

  20. Add a way to send attachments to customers.

    With the current ticket system we use at our repair shop we often have to send an attachment to a customer as part of their ticket we are dealing with. This could be a photo of some liquid damage evidence or a PDF insurance quote etc. We don't want to have to 'break out' of the ticket system to do this, we need the audit trail.
    Ideas?

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there!

    This is ready to be tested, go to your Templates, Email, Comment template, and add a tag {{attachments}} to place a link to view attachments if there are any public attachments on the ticket.

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