General

  1. Keyboard select problem type

    when creating a new ticket and clicking the dropdown to select the problem type, I should be able to use my keyboard to jump straight to an item. For instance, clicking the 's' key while the select list is shown should take me to 'Software' on the list. Instead, the select list closes and I start typing in the customer search box at the top of the screen.

    1 vote
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. ticket sort functionality

    Also, the last updated field does not sort correctly. It currently sorts by the first character in the field.

    ie:

    1 day
    12 days
    14 days
    2 days
    3 days
    42 mins
    about 1 hour
    about 2 hours
    about 20 hours
    about 3 hours

    2 votes
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  3. Change Ticket Status from Ticket List

    it Would be great to be able to change the status of a ticket from the current tickets list quite often i just want to change the status. esp if your not using the invoice system etc. thanks.

    1 vote
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  4. More User Privilege Levels

    Right now, Admin and Tech are the only user levels available. With multiple stores, it would be really nice to have a level for store managers; who could have rights between that of a tech and admin.

    Even better, make all privileges available to turn off/on (delete ticket comments, delete invoices, modify other users, etc) to create customized users based on the admin's discretion.

    1 vote
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  5. View emailed invoices from main invoice page.

    Add check mark just like the paid feature on the main invoice page denoting wether an invoice has been emailed out or not.

    1 vote
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  6. iOS App

    I think an iOS app would be awesome. I especially like the idea of being able to look at admin stats and charts right on my iPhone.

    37 votes
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    79 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We have an iOS app in the app store that has some basic functionality around looking customers, creating customers, and paying invoices. More functionality will be added on/around a monthly schedule. In the next few weeks we’ll have invoice edit-ability, then we’ll start on adding tickets!

    Update: December 4, 2015
    1.6 is out, it includes invoice create/edit.

    Update: January 7th, 2016
    Version 1.7 is out with strong offline support.

    Version 1.8 will come in 4~ weeks with some bug fixes and performance improvements

    :: Update March 1, 2016 ::
    Version 1.8.1 was just released fixing the hanging after swiping a card

    Version 2.0 will be next with Ticket support!
    (estimated around mid-April)

    :: Update March 31 2016 ::

    We have internal betas with Tickets working, it should be a couple more weeks to get it submitted at this point. Just finalizing searches/custom fields/etc

    :: Update April 13th 2016 ::

    Version…

  7. Better Multi-store Inventory Control Features

    It would be nice if we could add an inventory or service item to the system and then specify the count at each location. And then when we look at inventory items or reports it would show us one item and the counts at each store.

    As it is now we have to add the same item 3 times (once for each store) and there is no correlation between them.

    4 votes
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    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make customer email address a mailto link

    Make customer email address a mailto link so that you can click the link to quickly send my customer an email

    1 vote
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  9. The Customer portal show the status of ticket,

    The Customer portal show the status of ticket,
    example, in process, new, waiting on parts, ready for pickup.

    3 votes
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  10. Separate Inventory between locations

    Show only the inventory for the currently selected location. Then when they change locations, it will show the inventory for the newly selected location. This way you can't accidentally modify the inventory from the other location.

    1 vote
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  11. Allow techs to make purchase orders

    Currently, the only way to make a PO is in the settings area, which tech's cannot get to. I'd like my store managers to be able to make a PO for normal inventory. Of course, we still need more levels of privilege beyond just tech and admin, but even for now, I'd let techs see the PO option.

    It could be a simple button under the inventory tab, even better if you could specify which users or group memberships can view it.

    Another thing that would have to be resolved is to set a shipping address for PO's for which…

    1 vote
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  12. make a function or report to email all, or selected, statements with unpaid balances

    I dont know if this is already a function but i would really like to be able to create a report of all unpaid invoices that are 30 days old or older. In addition to that report it would be great to be able to email or print statements for all, or selected, accounts with unpaid balances.

    1 vote
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  13. Create reminder in mobile

    It would be nice to have the ability to create a reminder from mobile view.

    1 vote
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  14. Add invoice button to mobile site

    We're currently using our phones, but have to switch to desktop view to create an invoice while in the field. I'd like to see an invoicing button within the ticket on the mobile page so we can process everything right there.

    1 vote
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  15. Average In-Shop Ticket Age Report

    I would love some type of report that gives the average time Tickets were active in the shop (the length of time between opening a ticket and invoiced/'ready for pickup' status) for a given time period (i.e. average time in shop was 2.6 days for last month). This would allow me to measure and give the staff a goal of reducing the turn-around time of tickets in-shop. Ideally, this would take into account actual shop hours (not count weekends and holidays) and also optionally not count time when ticket status is 'waiting for parts' or 'waiting for customer response' (and…

    4 votes
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  16. Show Client in reminder view

    I add the client when I create a reminder, but when I see the reminder list, I have no idea who the client is, nor can I find a way to review the reminder. I know what to do, but not who to do it for.

    1 vote
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  17. Late Fees

    After an computer has been invoice for 5 Days & Is still sitting in shop, we charge $2 day late fee. Something to keep track of this automatically would be cool.

    53 votes
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  18. New Asset

    Would it be possible to have the customer already selected when adding a new asset for that customer - After clicking the + under the Asset section of a customer?

    1 vote
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  19. Track purchased items like computers, tablets, cell phones etc.

    I think this would benefit any shop who purchases used or broken devices for resale or parts. Here is the scenario that we are in and what I am suggesting.

    Customer comes in to sell their broken or used device (this happens almost on a daily basis). We wont purchase anything without running our diagnostics and testing every component just like we would for a repair, so we would really benefit from having a ticket for the possible purchases. Anyways, we determine what all is needed to repair the device and how much it is currently worth as well as…

    3 votes
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    Hey, the beta is ready – head to Inventory Settings to enable purchasing from the public, and you’ll see it linked on the invoices screen in upper right (tentative)

  20. Subcontractor Support Feature

    Have a user that could be designated as a subcontractor with very limited access to the system. They could only see basic customer contact info, have tickets assigned to them, update tickets and enter their charges. Any of their notes and charges would not be visible by the customers.

    Have a report that could be ran to show how much of a payment is due to the contractor based on tickets.

    Example: We use a guy to do all of our cable projects, he bills us a flat rate for the job and we may have to mark it up…

    1 vote
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