General

  1. Zapier. Oh God... Open the Zapier Floodgates. AUTOMATE ALL THE THINGS.

    You want to mark 'COMPLETED' to a huge percentage of ideas in this feedback forum? Open the Zapier floodgates.

    There are some conversations around here talking about getting Zapier to do stuff with other things like Contacts, Slack, etc. While nice... those things only scratch the surface and only help those of us that use those specific services.

    What about using Zapier to integrate Repairshopr WITH REPAIRSHOPR.

    The possibilities are absolutely endless.

    Trigger:
    - New ticket created by ABC Company.

    Possible Actions:
    - Email the customer saying a new ticket is opened. Right now, if email is selected, when creating…

    29 votes
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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add support for multiple branding / Logo

    We are a repair shop that operates under different brands with one location. We have our online brand, local brand brick and mortar, and then we have our wholesale clients which is offering services to other dealers. Currently RepairShopr only supports for one logo and set of templates for one brand.

    I was thinking possibly being able to create multiple logos and templates which then would be used based on the customer type. I could assign the brand to the customer then when invoices, emails, customer portal would then reflect that when we interact with the customer.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Importing Tickets

    I have been subscribing to RS for nine months but am still struggling to go live and make the switch from my current system. I need to ensure RS can do everything I need - or else be confident I have a satisfactory workaround before I go live. RS has some great features and major benefits but also some worrying flaws or omissions (albeit relatively minor) which I must be confident can somehow be resolved and tested in order to pull the plug on the old system.

    It is extremely reassuring to see that I can export ticket data to…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Just thanking you for AutoPrintr

    This lil app is fantastic! We now instantly get the forms we always print without any extra hassle. (And manually printing the forms has always been a 1-2 minute hassle with cloudprint)

    Thank you so much! Keep up the great work!

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Call and SMS Integration with Flowroute (#1 VoIP Provider)

    Flowroute is one of the USA trunk providers. They have always had a REST API for their calling and SIP trunking, and have now added SMS into the API.

    This would be amazing for allowing users to use their current carrier for SMS and CID communication. Their API is very well developed and they have a dedicated staff to help with the integration. Really interested in being able to get SMS sent to our office lines and them coming in as ticket replies or leads, and being able to respond to the SMS from RS.

    There's even more that can…

    11 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We have an initial release in the app center for beta testers.

    I don’t see a way to get a ping when there is an inbound call, only SMS – so I can’t see how we can get “caller id” type integration from flowroute directly, but you can continue using the PBX integration method for that.

    This integration will allow you to send/receive SMS like our built in system, but you can send from your own phone number.

    If someone sends you an SMS that doesn’t have an open ticket it will create a lead. For now you can’t reply there in the leads..

  6. Stock take alterations

    There needs to be a full reports section for the stock take. As is, if an employee makes the adjustments to match the counts, there is no report to show the adjustments made. This is definitely needed for accounting purposes to show the loss.

    Also, having the ability to add the entire inventory or just certain categories is very important. Having the ability to pick what products/items should be counted is huge.

    80 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. UPS and FedEx shipping integration

    We might not be your typical client. We need to be able to ship repaired products back to the customer, so a shipping integration with the ability to import tracking info, and create prepaid return labels would be great!

    138 votes
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    45 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Customer Portal Search

    I think it would be nice to add a search feature for Repair Shop Customer inside of their portal. I have many business customers that have multiple units in their portal and sometimes they find it hard to locate. This feature would help them do this much quicker.

    20 votes
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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Customize business hours on Calendar

    We would like to customize our business hours on our calendar. This would lessen the non-operational hours listed.

    12 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Custom labels for the phone numbers on customer accounts

    Enabling custom labels for customer accounts as an option.

    It would help for customers that book as a couple and want to put both mobile numbers as contacts

    9 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. multiple contacts per ticket for notifications

    Many times we need to keep multiple people in the loop on tickets that involve multiple contacts. The ability to attach multiple contacts to a ticket so that they all receive notifications when updates occur on a ticket would be amazing! That way if any of them reply to the ticket notification it updates for any of them.

    I know this could be addressed with distribution groups, but each ticket that comes in won't always necessary fall into one of those particular groups.

    26 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. ACH / E-check Processing

    Many of our clients prefer to have us ACH them .. we would like to see a way within repairshopr to support this, ESPECIALLY for recurring billing! Maybe using something like Authorize.net's echeck .. or our preference would be to fully integrate with the credit card processor BluePay (who has full API/programming/code sample available).

    120 votes
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    41 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ticket Comment Email

    Have a small Emailed: Icon with either a yes or no or something showing if a ticket comment has been email to a customer. Currently I don't see a way of verifying if an email has been sent to a customer for a ticket which makes it impossible for me to say yes we emailed that update or no we didn't.

    10 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Own sms provider

    We currently use SMS Global as our SMS provider, and rather than invest more dollars in other SMS provider/credits, can the feature to allow 3rd party SMS providers be integrated with RS. I know SMS Global has an API.

    48 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add New Location for Referred By Drop Down

    It would be great if you could add the "Referred By" drop down to the Customer Check in Process. I know that you can go back into the customer database and add it after the fact but it would be great if we could make it a requirement just like a phone number, email, etc. It is something that is really important to my business to track how my customers heard about us and it would just make it very convenient. I look forward to seeing it in a future update, Thank you! :)

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ticket Report for customer based on date range

    I need a report for customers that I can send so they can see what has been done or what is in progress by date range. Just need to be one line per ticket not detailed. ticket #, Issue,status, date opened etc...

    7 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. New Ticket Email Template

    When a ticket is created, regardless of how (email, manual, etc) , there should be a specific New Ticket email template that is fired off.

    If the "Don't Email" checkbox is removed during manual ticket creation, an email is delivered to the client using the ticket comment template which can be very confusing for the end user.

    When a ticket is opened, we want our customers to be notified that, in fact, a ticket was JUST opened. We can then write up the New Ticket Email template to cover things like the ticket subject, ticket description, a short description of…

    28 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Customer Barcode Should Offer "Reward If Found"

    We typically put the customer barcode labels on laptops and desktops that come in for repair.
    They are usually left on the computer.
    Would be nice if these could double as a recovery label with some customizable text like "Reward if Found"

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. View currently running timers from admin area

    We want to be able to view which tickets technicians are working on in real time from the admin dashboard. Essentially office manager / operations manager can get an overview of what everyone is working on and compare it to what needs to be done and reassign tasks without having to interrupt technicians to ask them what they are doing.

    14 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Estimate Names

    Need to have estimates/invoices on the backend have an option to name it along with the estimate number. When looking at a list of estimates/invoices its impossible know what is on each and what they are for - having a name would make easier to quickly identify an estimate/invoice in a large list of items.

    32 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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