General

  1. Use Screen Flow in your videos! :)

    Check this out, think you could use this Screen Flow for the videos you put out every friday, so we can see the actual words better? https://www.youtube.com/watch?v=jkbBw__eIG8

    1 vote
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  2. Customize Invoice Template like we want it to be

    Give us the option totally customize the invoice and / or estimate templates like we want. For example, we cannot even choose to use quantity first in the row.

    We want a template that we can customize like we want.

    1 vote
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  3. give some love to returns manager functionality and ease of use

    Specifically regarding the returns manager, not any other function.

    You can search all things through "search all the things" but that still doesn't do anything remotely viable where the returns manager is concerned.

    When you search for the items in the returns manager to restock, return, manipulate it however, it doesn't pop up unless you find the name of the item itself and then sift through the results.

    You can search for specific indicating numbers or searchable (...what SHOULD be searchable) terms to pull up specific items without having to search for a generic line item and sifting through the…

    8 votes
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  4. Add a canned response tag for {{responder_name}}

    We have {{accountname}} which yields the name of the person who owns the RepairShopr business account, we have {{techname}} that yields the name of the tech who originally created the ticket, but what we don't have yet is {{responder_name}} to display the name of the tech who is writing the ticket note/canned response.

    1 vote
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  5. Stop Credit

    Have a function to allow an account to be placed on credit hold until there account is paid upto date.
    Myob had an individual credit limit for each customer and a stop credit function so you can not create a new invoice for that individual customer with a pop up that said this account has been placed on credit hold, This function could be overridden if needed

    3 votes
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  6. Please sort items

    Hello, I made this recommendation a few years ago. Can you please sort the lists better? This is on my customer support request form. It would be much easier for the customers if the issue list was alphabetized!! I'd add a screenshot, but I can't here. I'll assume you know what I'm talking about. It's where the client selects a drop-down to select an issue category.

    1 vote
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  7. Vendor - Credits

    We have vendors that give us a credit for items we have returned to them under warranty. I would like to be able to record the credit under the vendor and be able to apply it to a purchase order.

    6 votes
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  8. Correct bulk payments not giving you all invoices/receipts

    When pushing through bulk payments on the client portal they will only see the first receipt/invoice and they will not have the option to download all the invoices/receipt that payment was applied to.

    1 vote
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  9. Make private comments a two-way conversation.

    I love giving comments to techs in there, but they have no way to reply easily. They have to send an email and then their replies are not in the ticket thread any more.

    19 votes
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  10. Remove facebook like and share button from my Repairshopr page

    On the front page of my Repairshopr account.
    https://mybiz.repairshopr.com/
    There are Facebook like and share buttons. While I like RepairShopr on facebook, I don't need these buttons (and tracking) on my business page that I'm paying for. Would it be possible to remove this?

    1 vote
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  11. Add "Class" and "Location" Field to RepairShopr to Match QuickBooks Online

    QuickBooks Online has added a feature where customers can classify transactions by "Class" OR "Location," however, currently Repair Shopr's integration with QBO will only forward the RS "Location" to the QBO "Class."

    It would be incredibly helpful if RepairShopr had both of these fields (Location and Class) and allowed them to integrate with the QBO fields (Location and Class), as many customers have multiple locations, and different classes (such as business clients versus residential ones, or managed IT versus break/fix).

    6 votes
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  12. Purchase Orders to Other Emails/Contacts

    When a purchase order is created and emailed, it is automatically sent to the main contact for that vendor. As the email address is for the Accounts department (Linked to xero) of that vendor we need a way of selecting a different contact for the vendor to receive purchase orders.

    3 votes
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  13. How complex the manual methods to Exchange recovery compared to EdbMails?

    Firstly I would like to explain to you how you can perform Exchange server recovery with Exchange management shell

    Step 1: Use Get-MailboxStatistics to see the list of all mailboxes in a database. It can also be used to find out the size of the mailbox, a number of messages contained within it as well as the last time it was accessed.
    For Example

    Get-MailboxStatistics –Database<DatabaseIdParameter>

    Step 2: Use the New-MailboxExportRequest cmdlet to export EDB file to PST archive.

    New-MailboxExportRequest [-Mailbox] <MailboxOrMailUserIdParameter> -FilePath <LongPath>
    For Example:

    New-MailboxExportRequest-Mailbox Admin01 –FilePath’’\SERVER03\PSTArchives\Admin01.pst”

    Step 3: To know the status of currently running export requests…

    1 vote
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  14. I would love to be able to configure different outgoing emails for each of my locations.

    It would be very nice to have the option to configure different outgoing emails for each of my locations.

    4 votes
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  15. Line up calendar appointments for each technician into columns

    Can you set it so that each techs appts would be in a single column and not a random column. it would make each one's time availability much easier to see.

    1 vote
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  16. Ticket address should show on the main schedule screen

    The current schedule screen causes confusion in office and in the field as the primary address is shown for the appointment on the main schedule screen. The main screen should show the "ticket address" instead so that you can properly map out appointments without going into each appointment manually. This would both save time and reduce confusion, without having to change a customer's billing or primary address.

    3 votes
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  17. Allow milestones for tickets.

    This would likely be best as an enhancement to the appointment section of a ticket. This would allow one to set milestones for tickets that are used to track projects. Using multiple tickets is viable, but the ability to change an appointment type to that of a milestone would be awesome. (Or some other method of adding milestones to a single ticket)

    1 vote
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  18. Stop the Ticket Timer When...

    I wish the Ticket Timer would be automatically stopped when the ticket is marked resolved, or the person who owns the ticket logs out for the day.

    1 vote
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  19. 1 vote
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  20. Gift Invoice Links for Crowdfunding Payments

    Suggestion to have an option for gift invoices... maybe a box that generates a link that a customer can email to friends or family. When they open the link, it will probably need to include an invoice number, customer's name, amount due, the payment options, a field for the sender's name and email address, and maybe even a message box that the sender can leave a message in the invoice. (No personal information other than that info above.) The family members can then make a payment toward the total amount due. Once a payment is made, the sender's name, payment…

    3 votes
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