I was just taking a look at a demo. One thing that I have found very useful is he has added a simple API integration for your unlock code supplier.
I just tell the system, through settings, what type of API it is, my account and the API key and voila!
Now, when I want to sell an unlock I just search the unlock service as I would if I were on our unlock code suppliers site, add it and it automatically submits it with the IMEI I have recorded on the customers ticket.
It tracks my balance with my provider, tells me my cost of the unlock and allows me to set a price.
From their system I could potentially never have to log into my unlock code providers site unless I have administration to do or to add funds.
Awesome!!!

We want to keep e-mail address as a required field when creating a new customer/creating a ticket,etc, as we feel that it may be missed when a technician is originally checking in the customer otherwise. It would be nice to have a check box for a person that does not want to give us their e-mail address. The check box would satisfy the "e-mail required" feature so that we would know that the person checking in the customer at least asked. Right now, to go around this, we are having to enter fake e-mail addresses for customers that do not want to provide us with an e-mail address.

Hey guys, a few issues we are experiencing:

Adding another button to the purchase order is necessary:

Add All Low Stock Items by this Vendor (not on a previous PO yet)

We place purchase orders before the previous one would arrive, so every time we have to manually remove the items on the new purchase order that are on the older purchase order that hasn't arrived yet.

Alphabetical sequence is necessary: The sequence of the items on the purchase order is mess at the moment. Also when I check in parts using the purchase order, every time when I check a part in, the sequence is changing. On a long list it's hard to find the parts when it changes it's position every time when I press a button (check a part in).
Ideally when there is a list, the system should maintain order of the items by alphabetical order.

When I'm trying to create an inventory item and I enter a UPC code that has already been taken, if it is already in use the system gives a few errors. This can cause problems when making new entries.

- It changes the setting from Retail Product or Service to Discount
- Deletes the values in the price fields below

Beside fixing these errors, I would also recommend that the system should be able to say that UPC code has already been taken when I'm typing the characters into that field. Similar to the search field.

When there is a purchase order created the copy text feature is
disabled on that page. I can't click on the individual items on the list
and open it in another tab, also I can't copy the name of it.
Using the purchase order without these (at least one of them) on almost
the daily basis makes it difficult to manage. Every time when I have to
check a part what is the reason that is on the list, I have to manually
open another tab and type it in.

I wouldn't annoy you guys with this such a small issue if it wouldn't
cause a lot of hassle for us. I hope you can re-enable the copy text
feature on that page.

We have an IT director for each of our clients. This basically means that the technician or account manager is directly responsible for everything that has to do with that account. It would be great to set an owner to each customer record. This way you can build in notifications for customers that you own. ie Ticket created by a customer I own, notify me. Right now the only other viable option is to set a notification for ALL tickets that are created, which can get pretty spammy the busier things get.

This could also be bridged with the proposed tech groups. Potentially have a tech group own a customer or ticket, which would allow effective notification routing as well.

Hey folks

Just an idea. I've just spend some time trying to sort out our security groups and users permissions. It took me sometime as I had to keep referring back to the user page to see what group each was in and then back to the group page to make the changes.

In my mind it would make much more sense to be able to added users to a security group on the security group page. It could work just like adding users to a notification in notification centre. A dropdown check box would allow to opt users in or out of a security group.

Just a thought.

We often get the scenario where a customer wants to pay a bill via more than one method. the most usual is pay some by card and some by cash. i.e. a total bill of 320... customer says can i pay 100 cash and the rest by card. we say yes, but bear with me because this is a really difficult thing to do... eventually, we figure it out but end up with 2 receipts both of which say the total is paid in full even though the first payment was only 100.
Ideally we would press cash, enter the amount in and if that does not cover the amount of the bill, ask for another payment type, until the bill is paid for. This is mind, particularly with business customers, we may also need a tick box or option that allows us to say that the bill is only a part payment?