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  1. Add UPC to Sales Detail Report

    If the UPC field was included in the Sales Detail Report, there would be greater flexibility to create reports for export.

    A UPC is the shortest unique tag. We have created a work around with the "inventory name field", previously was "description", however inventory items with detailed descriptions in this field have caused a conflict with the number of characters allowed by our accounting software.

    0 votes
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  2. Snail Mail

    Can you make it so it sends us an email reminding us to snail mail it, say a week before it is due? Currently, it is $1.20 to snail mail 50 of them, which is very expensive.
    Also, you should be able to find a company to automate and setup two printers, one for the invoice(and staple) and the other for the envelope with the address. Possibly a robot to scan both items to match them and put the invoice in the envelope to be ready for mailing.

    1 vote
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  3. To Review 'Ticket Status by Tech' Report

    Report must show a true picture of the repair done for the day.

    Actually if a repair was booked on previous day or earlier days and technician fixed it today, system is failing to account this repair for the current day.

    Which means if I want to know how many repairs a particular technician made for the current day, I can not rely on 'Ticket Status by Tech' Report.

    Note that all completed jobs are being marked as 'Resolved'.

    Regards,
    Akash
    353877889856

    1 vote
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  4. Add Technician Select to custom widget

    Add Technician Select to custom widget, we use a post it note style custom widget when fielding calls before a technician takes over.
    If it were possible to add a technician drop down selection box to the issue detail widget step it would help greatly to be able to assign that lead/ticket to someone straight out of the gate

    9 votes
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  5. Add a permission option to remove user from ticket assignment

    The ability to hide certain users from the ticket assignment dropdown / to disallow certain users from being assigned to tickets would be a particularly useful feature for us.

    A potential use case is if a shop has some non-tech staff (reception / admin) that don't work on tickets, they could also be removed from ticket assignment. There is an existing suggestion to require tech assignment upon ticket creation that would solve the problem of default ticket assignment if the ticket is created by a user without the permission to be assigned as the tech for a ticket.

    In our…

    8 votes
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  6. Send automated recurring reminder to bill a customer

    Some customers want to be billed monthly for all work done within that month and pay for it all at once while others can be billed on a weekly basis for all work done that week or others are to be immediately invoiced for that ticket. It would be nice if an email (or notification on the UI) could be sent out that would look at the customer preferred billing detail and determine that they are due to be emailed the following day. This would really help to keep from forgetting to bill a customer or inadvertently sending an invoice…

    1 vote
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  7. Specify lead time on booking calendars

    I think it would be great to be able to specify lead time on booking calendars. I currently use a widget on my website for remote bookings. However, by default it appears to have about a 2 hour lead time. That could be helpful for doing on-sites but for remotes I'd prefer something like 30 minutes or so. At least a way to remove the 2 hour lead time would be nice.

    2 votes
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  8. 2 votes
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  9. Pending Orders Inventory Code/Sku

    Pending Orders/shopping list is great, however for those of us who use inventory codes, it would be helpful to not have to cross reference the inventory description to our inventory code to place the orders.

    1 vote
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  10. Due Date emails

    A daily email (or on-demand) report to the responsible technician for repairs due on a specific date. Would need to have Customer Name, Ticket #, Description and Due Date.

    The technician notification each day does not give tech or customer and cannot be run on-demand

    3 votes
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  11. Lock-Down Specific Payment Methods by Group Permission

    We have payment methods we only want our managers to be able to use. Everyone can use cash, check or credit. But only managers can use "warranty" or "store credit". Right now we just say "don't use these" but we'd really like it to be more secure. Thanks!

    0 votes
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  12. [API] Ticket charge

    Can you expose the charge of the ticket in the REST API? I'd like to have the charge information when I get one or multiple tickets.

    2 votes
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  13. Inventory Time Saver

    Let me start by saying this is the best program I have used for Work Orders, POS and Marketing, I absolutely love it. I currently plug RS into Quickbooks Online. I recently moved from SOS Inventory/QBO and before that we were Sage 50 Business Vision for years.

    Regarding the inventory. It is already terrific with the Parts/Inventory Module being connected to the Ticket and Invoices. This is very efficient to receive the Inventory and convert your ticket to an invoice as apposed to entering it once to Order then again to Receive then again to Invoice.

    My suggestion is for…

    1 vote
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  14. Notications

    Would like for one of the Events under the New Notification Set to be when a ticket status is changed to Work Done. We want to use this internally.

    1 vote
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  15. Turn off Ticket PDF

    I'm noticing when I send a ticket update to a customer, they receive my reply, but there is a PDF attachment on my reply that contains the history of the ticket notes.

    Would it be possible to have an option to enable/disable this feature? This is the first time I've seen a ticket system of any kind attach a PDF automatically on each message that summarizes the ticket thread. I recognize that it may be there for a reason for some folks - but for me, it seems unnecessary and potentially confusing for my clients. I think making it an…

    1 vote
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  16. Notifications for ticket more than 48 hours

    We would like to check if we can have a notifications for tickets that are more than 48 hours outstanding. Our ticket due date has been set for 48 hours but we need an email notification for this.

    1 vote
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  17. Create a report breaking down time entries for techs

    As our techs are paid on commission based on charge out rates and hours worked, and as you don't export time entry to quickbooks (HINT HINT) it would be helpful to have a report that can be run which breaks down time worked by charge out rate, technician for a specified time period (We can run the report from this date to this date for example)

    1 vote
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  18. I see you have MAXfocus integration and plan on adding N-able by N-able by SolarWinds, any plans, interest, votes, for adding Continuum RMM

    We rely heavily on Continuum's RMM tools, they also provide Remote Help Desk Support for our clients. I would even be open to exploring a joint effort, in order to create an in depth integration with your platform. I have a small team of developers that I can have work with your developers to accomplish this.

    5 votes
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  19. Sorting Ticket Numbers on the Logistics page.

    Seems that the sorting is absent when searching for a ticket to tie in with a part order in Logistics. If we can somehow find a solution so that it would be easier to find the ticket number associated, that would be a huge help!

    3 votes
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  20. The ability to use repairshopr as a number lookup

    I will start by saying this is a bit premature as I haven't yet figured it out from my end, but my staff and myself would like to be able to dial a ticket number into our phones and then have the ticket looked up in RS and the customer called. I thought I would get the idea rolling.

    Obviously there would have to be settings as to which number to try first. It would be awesome to just dial the 4 digit ticket number as opposed to the 8+ digit phone number. I'm guessing a similar ability to the…

    3 votes
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