General
3766 results found
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Option to Turn OFF New Tickets BUTTON in the Customer Portal
We ONLY service equipment in our shops, and require a thorough inspection and detailed check-in policy. From time to time, customers seem to accidentally create new tickets using the online customer portal. The tickets are usually made unintentionally, but otherwise need to be deleted and the customer educated. Can we please have the option to turn this button off?
0 votes -
Purchase Order allowing to intake not 100% working inventory.
So there often comes times we get large orders of devices especially, all the same or different doesn't matter, but often some do not work or are completely salvaged for parts. I'd love to see a separate "Inventory" page for broken devices or list of parts we have that we salvaged from incoming inventory that came in broken. This could be integrated into the PO system as well as the original Inventory page. This way, as we receive the inventory, we can choose either "Refurb Inventory" or "Inventory." This allows us to get a much better number as far as…
47 votes -
4 votes
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multiselect on purchace orders
We have multiple vendors for some products, so if I select "Add All low stock items" I get a huge list. In order to clear out what we don't order from the vendor we're making the PO for, we have to click delete and wait for the page to refresh and then scroll down 100 or more times. It would be great if each line item had a checkbox so we could select multiple items to delete.
3 votes -
10 votes
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I would like Tickets to be able to be sorted by Customer - alphabetically
At this point, clicking on the customer column header on the ticket page will sort the customers by customer id rather than alphabetically. I can see how it could be helpful to have this alphabetically. Could you add this to our feedback forum? It would be great to hear from other users who would like this feature added too!
1 vote -
Optional fields when exporting reports to .csv
It would be nice to be able to choose which fields are included in the .csv file when exporting reports. For example we would use the customer name, invoice number, payment type and amount. We have no need for customer / transaction ID or reference number etc. and the customer name isn't included In the report. So it would be nice to be able to customize what is generated.
4 votes -
Add phone number field to contracts for easier renew calls.
Sometimes we need to create a list of clients to call to renew MSP contracts that are not on the monthly autobill. 6 and 12 month contracts etc. We noticed today that we can see the list (sorted by end date) but then have to go into each client individually to get the phone number to call them. It would be very convenient to have a phone number column which could just be printed to create a 'list' with all needed info. It already has start and end dates and name.
There seems to be room, or if not replace…1 vote -
Attendees on Calendar
It'd be nice to see "two" appts one for each tech if there are multiple people assigned to a field job. As of right now only the owner of the appt shows up in the calendar. My work around is to create two separate appts, for each tech.
8 votes -
Online profile private storage
We choose to keep our attachments private from our customer on their online profile but it would be really useful if customers could upload documents directly to their online profile. Can a customer sharepoint be made on their online profile allowing them to download samples we’ve made or upload documents we require.
The ability to easily transfer them to the attachments section would be a huge bonus.
The sharepoint could be a temporary storage for upload/download files, say for 7 days then erased thus freeing up storage space for Repairshopr.
3 votes -
Add pics to inventory and POS!!!
The inventory system and POS need image support for items. This would help tremendously with training new staff in how to use these aspects of repairshopr. It is very easy to get lost in all the text of the POS and inventory systems. You've done a great job with images in the ticket system, now carry it forward!
12 votes -
Alternative to Vantiv/Mercury for card processing with the app
We are intending to get ipads in and basically run off the app - it's looking great! Now the Vantiv payments looks great but we are in the UK - so you could do with a worldwide provider to cover as many bases as possible. I reckon we can all try to work together to find a solution that can do online/offline card payments, recurring and chip and pin in one. I'm trying to figure out if paypal here does both or if it's just card payments. https://www.paypal.com/uk/webapps/mpp/credit-card-reader
6 votes -
Woocommerce Sync for chain stores
Hello,
I have to mention that Repairshopr team has provided excellent software. Thank you guys for the great job.
Here is my suggestion:
Currently, woocommerce can sync from one location to the website.
We currently have three stores locations. Assume their names A,B and C stores.
Assume Woocommerce selected to sync inventory from store A. In this case it will show out of stock whenever store A is out of stock. This will eliminate the chance of showing the items in the other two stores B and C.I would be great if we can have woocommerce sync with all…
11 votes -
enable appointment reminders (to end customers) and custom emails to be issued by email and sms on a predefined schedule.
Please enable appointment reminders and other custom messages to be issued by email and sms on a predefined schedule BEFORE the visit takes place, or in advance of a visit they have arranged to come and see us with their broken device
For example, the day before an appointment I would like to send a reminder of the appointment asking the cust to call in if theres any problems or they need to reschedule.
Then on the day of the appoint I would like to send out a bit more detail about who is coming to see them, an approximate…
15 votes -
Custom field type as spreadsheet
I think the ability to add a custom spreadsheet as a custom field type. For example, when looking after IT for a company whereby you have passwords for many different devices, services, etc, it would be better to have these in a custom table rather than having to create a custom field type, and a whole bunch of custom fields for each customer.
I would then imagine that it would be editable in a very basic WYSIWYG editor, perhaps a cut down version of Google Sheets?
Just a quick and easy way to store data specific to that customer, as…
6 votes -
Inventory Transfer Recommendation Report
A report feature that recommends Multi Location transfers.
Store A has 3 of said item.
Store B and Store C Each have 0
The report would make an inventory transfer suggestion for Transferring an item quantity of one each to stores B and C from store A.
This would result in all three locations each having the same quantity of an item in stock.
1 vote -
VAT Collected/ Reports
Let’s say you have 4 invoices. 2 invoices have 13.5% Vat and 2 have 23% Vat.
At the moment the system, under the Reports/Sales Tax is adding the total amount of the invoice taxed at 13.5 % and the total amount of the invoice taxed at 23%.
For example if the first two invoices that have the 13.5% vat, have a total of €272.4 where the total vat is €32.4. The other two have invoices that have a vat rate of 23% and the total amount is €373.6 where the Vat is €73.6. The system under Reports/Sales Tax will Generate…3 votes -
Filter paid invoices by payment method
I would like to see the ability to filter paid invoices by payment method
3 votes -
Define User Roles and Permissions (POS, reception, etc.)
We would like to have more control over user types. For example, we have some non-technician staff that we would like to remove from the menu for assigning to tickets. We would also like to define roles such that a cashier only accesses POS/invoicing, reception updates tickets in the relevant manner, etc.
4 votes -
Inventory\Purchase Order Polish
OK, so as an IT Company we are ordering new items all the time that need put into inventory for the first time when we create the PO, we do not always get to that on the day of the PO Creation. Since many items we use are serialized, this causes QBO errors, and many headaches, because the items will not sync to QBO Since the PO used the Creation date and not the checking date for when you got the item. We need to be able either set the quantity & quantity as of date fields that are in…
1 vote
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