General

  1. iPad POS Support

    Support your ios app so we can use an ipad as a POS. We will not purchase a Topaz signature thing or put a bulky PC as a POS. The hardware you guys support is lame. Why can't we have a standalone iPad as a POS and a ticket creator?

    12 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. IT Glue integration

    IT Glue integration?

    173 votes
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    39 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Account for travel time in calendar.

    it would be great to have travel time calculated between appointments and have that time "ear-marked" as part of that appointment.

    Say you have an appointment from 12-1 and the calculated time from that appointment to the next is 1 hour, it would make the appointment at 2-3 show 1-3 in our calendar, but 2-3 to the customer.

    Too many times have I had my employee's schedule back to back appointments, and not account for 30+ minutes travel time.

    48 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Vonage PBX integration

    I would like to see RepairShopr integrated with the Vonage Desktop Connect app. I have tested this with our vonage install and got this to work. Here is the routine I used.

    Download the Vonage Deskptop Connect client to your desktop. I used Google Chrome and it worked.
    Make a test call and make sure that you do not have pop-ups blocked.
    Switch over to Repairshopr and go to App Center and click on the Free PBX integration. Generate a token for your company.
    Switch back to Vonage Desktop Connect and go to the settings area.
    In settings click on…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Profit for estimates calculation

    Kind of like quickbooks used to do.

    I would like a couple of boxes that total the cost, and the profit we would be making on this estimate. Also, it would be handy if it showed a percentage for the profit vs the estimate total so you could also see the markup percentage total for the estimate. This would help a lot for projects we quote.

    7 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Invoice Email Subject Customization

    We really need the ability to change the Email Subject for sent invoices. We need dynamic variables like Invoice number.

    Right now it just says "Company Name - Invoice Attached"

    If you send multiple invoices, the client can miss the additional ones if they have conversation view on. This also adds new ones to old ones, and again the client may miss it.

    We need it to have the invoice number in the Subject so that each and every one will be custom. We are able to do this in Quickbooks or Freshbooks.

    47 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This suggestion was more about us needing to improve the subject instead of have it be customizable – we have added the invoice number and even the ticket reply tags in case there was a ticket attached. If you still want to make up your own subjects let’s get a new suggestion open for that vs just improving the subject like we’ve done here.

  7. RMM Integration - N-able by SolarWinds

    I see you have MAXfocus integration... any plans, interest, votes, ~~~ for N-able by SolarWinds ?

    236 votes
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    66 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Zapier. Oh God... Open the Zapier Floodgates. AUTOMATE ALL THE THINGS.

    You want to mark 'COMPLETED' to a huge percentage of ideas in this feedback forum? Open the Zapier floodgates.

    There are some conversations around here talking about getting Zapier to do stuff with other things like Contacts, Slack, etc. While nice... those things only scratch the surface and only help those of us that use those specific services.

    What about using Zapier to integrate Repairshopr WITH REPAIRSHOPR.

    The possibilities are absolutely endless.

    Trigger:
    - New ticket created by ABC Company.

    Possible Actions:
    - Email the customer saying a new ticket is opened. Right now, if email is selected, when creating…

    29 votes
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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add support for multiple branding / Logo

    We are a repair shop that operates under different brands with one location. We have our online brand, local brand brick and mortar, and then we have our wholesale clients which is offering services to other dealers. Currently RepairShopr only supports for one logo and set of templates for one brand.

    I was thinking possibly being able to create multiple logos and templates which then would be used based on the customer type. I could assign the brand to the customer then when invoices, emails, customer portal would then reflect that when we interact with the customer.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Importing Tickets

    I have been subscribing to RS for nine months but am still struggling to go live and make the switch from my current system. I need to ensure RS can do everything I need - or else be confident I have a satisfactory workaround before I go live. RS has some great features and major benefits but also some worrying flaws or omissions (albeit relatively minor) which I must be confident can somehow be resolved and tested in order to pull the plug on the old system.

    It is extremely reassuring to see that I can export ticket data to…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Stock take alterations

    There needs to be a full reports section for the stock take. As is, if an employee makes the adjustments to match the counts, there is no report to show the adjustments made. This is definitely needed for accounting purposes to show the loss.

    Also, having the ability to add the entire inventory or just certain categories is very important. Having the ability to pick what products/items should be counted is huge.

    80 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. ACH / E-check Processing

    Many of our clients prefer to have us ACH them .. we would like to see a way within repairshopr to support this, ESPECIALLY for recurring billing! Maybe using something like Authorize.net's echeck .. or our preference would be to fully integrate with the credit card processor BluePay (who has full API/programming/code sample available).

    120 votes
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    38 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Estimate Names

    Need to have estimates/invoices on the backend have an option to name it along with the estimate number. When looking at a list of estimates/invoices its impossible know what is on each and what they are for - having a name would make easier to quickly identify an estimate/invoice in a large list of items.

    32 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Multiple Custom Field Types

    Sometimes customers need more than one service performed on their device. It would be nice to have the option to add additional "Custom Field Types" to their ticket.

    1 vote
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Closing a ticket with a customers signature.

    It would be great to be able to have place where a customer and sign to show that they have picked up their product. In turn, this would automatically close out the ticket in the system. We have ran into issues where customers claim they didn't pick up items and this would prevent any such situations.

    115 votes
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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey everyone, great news!

    This feature has been added and we really need your feedback!

    We added an Outtake Form in a similar setup to the Intake Form. Please head over to Settings, Tickets, Enable Outtake Form and you’ll be able to see it on Tickets and it will prompt you during the “Ticket → Invoice → Payment → Handle Related Ticket” flow.

    It will be in Autoprintr shortly, and the mobile apps. (By end of next week)

    Let us know here in the comments if you think it could/should do something else!

  16. Default Ticket Due Date

    Hello

    We would like the default ticket due date to be editable in Ticket Preferences. The current default is 3 days so if the person entering the ticket details does not change the due date then the job does not become obvious to the assigned technician until the due date arrives.

    Our preference is for the default to be today or tomorrow, then the tech can see the ticket early and bump the due date as required with the appropriate notification to the customer.

    Thank you

    28 votes
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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add a link to Estimate inside Ticket

    Currently in Repairshopr, if an estimate is created for a ticket, there is no link to the estimate inside the ticket. From what I can see the only way to get this to show is if we are set up as a "repair shop" in which it will show the estimate on the progress tracker at the top of the ticket. But with us being set up as a MSP. There is no progress tracker, so the only way to find an estimate is to go digging through the estimates module.

    is it possible to add a link somewhere inside…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. Change "Hello there" to "Hello {customer name}" in email communications

    Change "Hello there" to "Hello {customer name}" in email communications.
    More so for the emails that are sent to technicians, the customer name isnt anywhere on the email and kind of makes it a bit useless.

    1 vote
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Create a module for tracking customer contracts with renewal date alerts

    We are a MSP company with service tiers, email, cloud, firewall, antivirus services with annual contracts. It would be nice to integrate something like Monkeybox into Repairshopr. Be able to assign contracts to a specific contract manager, due dates would then be sent to contract manager to manage client contracts and new contracts be sent on time so no lapses occur, etc.

    2 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are going to mark this as complete based on our contracts module, you could create one for each of those with expiration dates – and tie those to recurring invoices.

    If there is a critical missing piece – please comment!

  20. Print Open Ticket List

    It would be useful to be able to print the list of open tickets at any given time.

    It could be used for auditing tickets vs. machines.

    14 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
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