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  1. Add Tax by Product Type

    Some of our products have additional taxes and we need to track taxes based on the type of product sold.

    3 votes
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  2. View Customer Detail - Tickets Widget display Due Date

    I am interested in seeing the Customer's ticket due date along side or instead of the ticket create date on the View Customer Detail page.

    When reviewing a customer it is helpful to know when the next service or scheduled ticket is due.

    1 vote
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  3. movable boxes

    I'd really like to be able to rearrange the boxes on any given screen. such as looking at a certain ticket or invocie. I'd like to bable to click a crosshair and move customer info box down to the bottom for instance. Making them all editable and then a button that saves that setup as default would be nice.

    1 vote
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  4. Time clock

    IDK call me crazy, but I why cant the techs sign their time clock sheets with the signature pad??? Paperless time sheets??? YEP!

    1 vote
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  5. Have a "create product and add new" button on the product inventory page.

    When adding a batch of products manually, it's really annoying to have to click on "create product", then "back", then "New". One little new button "create product and add new" would be magic!

    1 vote
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  6. Stock Take - automatically add inventory on open tickets or invoices

    I have been testing the Stock Take module. One thing I noticed is that is does not account for inventory that is already on a ticket or an invoice. So, I end up getting a bunch of mis-reported counts due to that inventory being pulled from the shelf and put onto a customer's tickets or invoice.

    1 vote
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    under review  ·  Rajesh Agarwal responded

    Hey Traci – we are getting ready for stock takes v2 and wanted to check in on this.

    So – you have 5 hard drives, you put 1 on an invoice for a customer and put it in their computer.

    At this moment the inventory level is at 4.

    You go to do a stock take, there are 4 on the shelf.

    Where is the issue?

  7. Email Customer a copy of their Paid Receipt and/or attachments.

    It would be GREAT to be able to easily email a customer a PAID receipt from the invoice screen. Currently an Invoice marked PAID can be emailed. However, if there was a way to include a copy of their receipt or an attachment that would be nice. If we could select what we wanted to email that would be even better. Perhaps sending a copy of their invoice showing it was paid might not be what a company may want to do. If we could select whether to email the invoice, paid receipt or an attachment that would be the…

    15 votes
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  8. Initiate a New Check In from within an existing ticket

    Sometimes I create a ticket troubleshooting a problem with a phone (maybe a support phone call). Then find out it is likely a hardware issue and need to start a Check In.
    Would be nice to be able to initiate that from within an existing ticket

    1 vote
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  9. Mark Invoice as Sent

    Would love to see the ability to mark an invoice as sent/emailed without actually having to send it via email. Alternatively, being able to specific an alternative email address when sending an invoice would also help. We have a few clients who we email invoices to on a regular basis that require more interaction than an automated email. So we download the PDF and attach it a regular email. But it would be nice to reflect that by marking the invoice as sent.

    16 votes
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    planned  ·  Rajesh Agarwal responded

    We will be adding a custom destination address field so it will be easy to send to yourself/etc shortly. Thanks!

  10. On-Screen Report Headings

    If the on-screen column headings could be locked, when you scroll down a report you still know what the column details are.

    1 vote
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  11. Name and caption for custom field

    It would be a great idea to distinguish the name and the caption for custom fields. I'm using the API and I'd like to receive the name of the custom field instead the display string. The caption could have white-spaces and could change.

    Regards,

    1 vote
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  12. Include new information in Company Overview report

    It would be great to be able to have "Payments taken" as one of the line items for the Overview report. That gives a full snapshot of activity taken.

    0 votes
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  13. Email Low inventory for Items Add existing quantity and desired.

    This would add function value to it if we could visualize the existing quantity and desired on the same line for each product, so from the same email we can whet your orders without having to enter ever each item to see how much we have and how we that sort.

    1 vote
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  14. 1 vote
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  15. Attach Lead to Ticket

    For those of us who have client that like to create a new email instead of responding to ticket email. It would be nice to attach information that comes in on a Lead to a ticket. Instead of having to create the ticket from the Lead, then merge it to the original ticket.

    11 votes
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  16. Improve Tickets and Tech Comments

    It occurred to me that the ticket system could be improved to have an auto save function (very often I close browsers either on purpose or by mistake and data is lost)

    The other option would be to edit tech comments. I find
    that when I add comments there is a need to edit those comments and it appears as though I have to delete and create new?

    1 vote
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  17. Woocommerce shipping charges and refunds

    I would love to see the woocommerce integration support shipping charges. At the moment the invoice is created in RepairShopr, less any shipping charges and the payment amount is the same (less shipping charges).

    Secondly I would like to see the refund process working from Woocommerce to automatically issue a refund through RepairShopr.

    As i've found this causes an issue with product quantity discrepancies. If a product is refunded in WC then the quantity is adjusted, but not in RepairShopr. I'm sure this issues wouldn't be an issue if this particular request, the refund feature, was implemented.

    3 votes
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  18. List all ticket comments on customer page

    Prior to using RS, we took all our notes in Google Contacts. It provided a nice list of all appts (although rudimentary) and field techs and shop techs alike could see the history of the customer at a glance.

    We like RS and has lots of good stuff, but it's so hard for techs to see what other techs have done without opening each ticket and reading all the comments. Is there another way to see everything at a glance (and perhaps when contact syncing is fully formed, something that could merge with the Notes field?

    I know you have…

    3 votes
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  19. Dashboard Timeout

    As a new user we setup a flatscreen TV for our dashboard, but we also have user timeouts set to 1 minute. This timeout also interacts with the dashboard and yet what we really need is for this to be available consistently and also with an auto refresh built in so we have to do little direct interaction with it during the day.

    As previously mentioned it would be good to allow customisation of what detail we can see on each ticket as some users want contact details and some don't. For us we prefer the old dashboard as it…

    1 vote
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  20. 3 votes
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