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  1. MarketR CC Tech on email sent

    Email tech, or admin a copy of the email sent to client.
    This way we can do a phone call follow up as well.

    12 votes
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    planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Edit Existing Asset When Creating Ticket

    Some assets (PCs) change or need new information. The ability to edit an existing asset when adding to the ticket would be helpful.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. on tickets list is there a way to see paid??

    we have a paid status and we prefer some customers prepay for our liquid damage services - if we could see the little green checks even though the status changes internally that would REALY help!!!

    1 vote
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Print function for employee sales report

    Print function for employee sales report

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Clock warning

    It would be cool if you could have a popup or email, text etc that could warn you about a running clock.

    Also the ability to edit or clear the clock would be good.

    The ability to add clocks would be helpful.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Parts Order Tracking Delivery Estimates and Ticket Link

    On the Parts Order Tracking page, a section that allows you to input the estimated delivery date, and alerts you once it's passed, would be great! Also, the part info should be shown on the ticket that it's associated with.

    17 votes
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    planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. A mention / notification system.

    If a tech posts a hidden comment inside of ticket calling out to another tech or help desk admin.. they'll be notified within the interface rather than an email.

    Example "Repair is completed @helpdeskadmin." The helpdeskadmin then receives a notification within repairshopr that the ticket needs to be invoiced and the customer contacted.

    14 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Failed Payment of Recurring Invoice

    We have dozens of customers we have on a yearly recurring invoice. They aren't really worth setting up individual contracts for as it is a one time charge per year.

    There currently is no way to receive notification if the payment fails (there is for contracts).

    It would be great to have this feature.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Account Credit Reminder before taking a payment.

    We have run into the issue many times where someone pays for their ticket and the account credit is often overlooked.

    If there was a reminder or credit shown during the payment processing this would streamline customer check out and errors with payment and the need to refund payments.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow image uploads in Documentation

    Documentation has made huge improvements lately. To "finish the job" for us, we would love to see an easy image/file upload option instead of just the URL link. This would save a lot of steps. It could simply upload it to the customer page as well.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add Card-On-File Capturing Option in Custom Widgets

    Currently, the only way to obtain card information from the client is either by manual entry into their customer account (via swipe or key) or having them log into ther customer portal. When we have someone signing up for services, we want the ability to capture card information as part of the sign-up process (similar to how Recur captures it for Kabuto) so we can offer more subscription services with a retained card without the need for asking.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow Custom Text/Links in Customer Portal Area

    We have a few different services that we offer to clients - It would be nice to put additional Support Links or Other Content in the Portal so that the Client has easy access to all of their information in one location. Maybe a custom HTML area, or somewhere we can put custom text.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow Multiple Invoice Templates

    For our business this would be great because products come with different conditions, warranty periods etc. At the moment, I have to edit the invoice disclaimer each time we sell a product.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Tag techs using @techname in private comments

    then it flags their attention via a notification.

    Simple yet powerful.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make tabs full width

    I'm using a widescreen monitor and have plenty of space left for tabs before they get stuffed into the "+ More" section. Can we make that header a bit wider, and be responsive to wide screens?

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. option to pro-rate reoccurring invoices when changing them.

    it would be great if I added or removed a service on a reoccurring invoice it would allow me to automatically pro-rate.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Multiple Tier catergory in Inventory.

    Have more than 1 drop down in inventory depending on the tiers you have in Category editor. We have Type of appliance>Brand>Type of component.ie:Maytag>Dishwasher>Electrical parts.
    So it would split the category selector in Add new inventory item to three drop downs. 1 for Type 1 for Brand and 1 for Component type. We have a list of over 100 to scroll through when we add a inventory item.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add notes for Manual items on Invoices or Estimates.

    We do a lot of one-off parts with our customers. When adding a manual item it would be nice to have a hidden field where we could put notes or URLs. Currently I'm using Tax Notes to accomplish this in the short term but it would be nice to have a dedicated or properly titled space to put notes. Alternatively an easier way to link parts to a estimate would be good.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Notification in invoice when there is no dollar amount entered for item being sold

    when we fill out a preliminary invoice and use serialized parts and do not have a serial number to enter the system will let us sale the invoice with no amount for these parts, so we lose the money. is there a way for the system to alert us to the fact that no dollar amount is enterd on the invoice?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Beta Interface, Estimate error

    I go a bug here. I made an estimate for a business, the contact has no last name. When i tried to add a part, it said it could not add a part because the contact had no last name.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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