Ability to email a Ticket to an email address.
Either the ability to click email and then chose from a list of emails of the customer, alternatively enter an email address.
OR an email button that will automatically attach a PDF copy of the ticket straight to outlook for you to work with and send to someone on your address book in your outlook.
This is an excellent suggestion, and would be useful when involving third parties in a ticket. Similar ticketing systems that I have seen with this are RequestTracker and ZohoDesk.
Ryan (CTO, Pinellas Computers) commented
Would my recent comment on this post on July 1 with a mock up image solve this?