Email communication options to enable/disable in Admin panel
Can you please add options in the admin section to disable the default email notifications for specific alerts? For instance, our techs would prefer to NOT be emailed every single time an estimate is approved, considering they already have a constant visual of their tickets and the dashboard - which both indicate this very well.
I actually prefer to not be emailed at all regarding RS updates. My whole day revolves around keeping a constant status check on ticket replies, estimate approvals, and invoice payments. I generally notice the event before I event get the email relay. It would be nice to have options for each module for communication preferences.
It could be it's own link in the admin section, with check boxes for the following to enable/disable emails to the tech and to the customer:
when a ticket is created
when a ticket public comment is sent
when a ticket comment is received
when an estimate is sent
when an estimate is approved by tech
when an estimate is approved by customer
when an estimate is declined by tech
when an estimate is declined by customer
when an estimate is converted to invoice
when an invoice is sent
when an invoice is paid
Similar settings for Leads, Appointments, etc...
Christian Barrett commented
Jarred Casselton commented
But can you stop the default notifications??
We setup PushOver but found it just lead to being notified twice
Ryan (CTO, Pinellas Computers) commented
I get where you're going with moving all communications over to the Notification Center. The question I still have is: how do we disable some of the built-in defaults? It would be really cool if, when you move over the remaining hard-coded items, you could just set those to have the Email option checked by default.
Also, I think it would be great if you added in a column to the Notification Center called "Email Customer". Then, we could choose which actions trigger customer alerts by default, too?
Lastly, can you organize the Notification Center by ABC order, or something? It's going to be a nightmare to navigate as more options get added :)
What do you think?