PBX Prefixes for CID
LOVING the PBX integration for caller ID lookup (now that I figured out how to get it working - updating the lookup source in the incoming routes). However, most caller ID screens, including ours, only display a max of 14 characters.
So, on our phones, when a caller that is in the system calls in, we only can sometimes see just a partial bit of the status, and often NONE of the actual name. Very annoying. For example, this is some of the recent CID's that show up on our phones:
In Progress: J
Bottom line, the only time we can even see PART of the name is when it's NEW or when there's no open ticket. Can you format the statuses to "shortcodes" so we can see more on the CID? For example:
New = New
IP = In Progress
AP = Awaiting Parts
Inv = Invoiced
CR = Customer Reply
We are marking this complete.
Ryan (CTO, Pinellas Computers) commented
As per a recent conversation with Robert, we have decided on furthering the simplicity of this idea. The short codes would include the following:
NE = New
IP = In progress
WP = Waiting on parts
CR = Customer reply
We also spoke about allowing additional options to customize the "short codes" based on the l user. Additionally, there may be custom statuses that would need short codes assigned as well. For this, we were thinking of having a module in the third-party out on the section where all of the options for PBX integration could be handled.