Add functionality to prioritize or flag tickets that need work ASAP
A way to flag a ticket as URGENT (highlighting the line on the tickets list) would be great. We get work in that needs to be prioritized based on customer's needs. We also have a SKU for rush work that moves customer's to the top of our priority list.
This is live under Admin > Settings > Tickets > Enable Ticket Priorities.
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chris Taylor commented
Has this been resolved? Can we display levels of urgency in Open tickets? It Doesn't help much to find the urgency level only after you've selected and opened a ticket. There has to be a way to flag or notify my techs there is an urgent job in Open tickets. Please help!
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Anthony Schneider commented
Still no highlighting conditions or ability to list the tickets by priority. Simply adding "urgent" to one of 50+ tickets does not help it stand out and can still easily be overlooked.
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Tim Nyberg commented
I couldn't find any place to edit the names on the Priority levels? Just to turn it on and off? and the path to that is...Admin > Settings > Tickets > Preferences > Advanced > Enable Ticket Priorities.
But nothing to change the name from say Urgent to Expedite
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Tim Nyberg commented
This is very groovy but is is possible to customize the priority levels to match our own system? Such has being able to change Urgent to Expedited or adding a level to that.
it would also be nice for things we have marked as Urgent or Expedited to have that entire line be red in the ticket list and possibly show up with that text across the ticket when you open it like Paid shows up on Paid invoices.
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Chuckles (Instigator, RS User) commented
I'd like to say we'd love to see a priority option as well - It helps step up your service levels - currently our work around it typing the priority in the name of the ticket.
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Ryan (Power User AP, RepairShopr) commented
I would just like to add/customize colors and codes to the overview page. I want blue to mean its getting cold and green to mean awaiting payment...
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Dean Ingraham commented
We would also like to see this feature. We have a "Priority Service" that does not guarantee a specific date and time, but it simply puts the customers repairs in front of queue and prioritizes their repair.
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That's helpful for us in considering this. Thank you for the feedback!
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Nikolas Alekzandr Mataka commented
It would work as a stop gap. But our Rush jobs aren't really done on a deadline, they just move the customer to the top of the priority list for their work. Jobs can still take a day or two (or more depending on if we need to order parts in)