Integrate with GSX, and TechDirect
It would be cool to have the asset creator automatically fetch the information on the machine by just the Serial number of the computer, so for an Apple computer it would be with GSX, and Dell would be with TechDirect, or any other sort of API! Cool thought. I know GSX has an API, not %100 of TechDirect.
Thomas Evans
shared this idea
We are seriously considering this, potentially could get looked at closer this summer. Nothing imminent, but we are interested.
January 28th 2016
57 comments
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Alex Bottinelli
commented
I would absolutely love to see GSX integration with repairshopr! It woudl be a major plus.
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jeff
commented
Just back again this year to throw all of my weight behind this. RS drastically changed our AASP/PSP business for the better several years ago, integrating and streamlining so many of our procedures and so much of our workflow.
Having GSX integration, even the simple lookup functions to populate the Asset records, would not only save our staff hundreds of hours over the course of a year (if you don't know, GSX is possibly the most terribly designed and unreliable website on the internet), but would really complete our ticketing, repair, and invoicing flow almost COMPLETELY.
Please see GestioTech (https://www.gestiotech.eu/) for the type of implementation/integration we are looking for. We use this product now because the GSX site is SO AMAZINGLY TERRIBLE, but having it built into RS would be a complete game-changer for us AASPs and PSPs.
To be clear, the GSX website is very bad (did I mention that), but the uptime/reliability on the backend and APIs is far better than the site itself.
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Owen B
commented
Our shop would love this as well.
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Anonymous
commented
My business is an AASP and would switch in a heartbeat to Repairshopr. Lightspeed is retail with a tiny portion dedicated to repairs and GSX/Apple.
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Anonymous
commented
Any further progress on the GSX integration?
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Shaneel Naidu
commented
@jeff
Hey Jeff, seems like you run an AASP, How are you handling ordering parts with repairshopr? How are you adding that part that you've ordered from gsx into repairshopr?
Secondly how are you handling the different pricing levels that gsx has for the same part I.e stock, exchange & warranty
Keen to hear how you're running your AASP on repairshopr.
Flick me an email please
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jeff
commented
And just to clarify (and I think I speak for most AASPs interested in this feature), we are mainly interested in the standard GSX lookup API integration, not a full Apple repair management tool (which is what GSX does). The API supports standard lookups like machine type, warranty status, etc. Here we are just looking for something to auto-fill the machine type, factory configuration information, and warranty status in the RS asset creation window.
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jeff
commented
I would also be interested in an update on this. We currently use GestioTech to run serial numbers on the iMacs we use for RepairShopr, then cut/paste info from there into the Asset fields of RS. We are now looking to replace our checkin units with iPad Pros, which render RepairShopr remarkably well. However, the GSX web portal is virtually unusable on iOS, and GestioTech does not exist for iOS, so an inline GSX lookup would be perfect for this scenario.
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Anonymous
commented
any update on api GSX integration
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Anonymous
commented
Hello, reiterating what Jeff said. It would be great if you guys could look further into this. We currently have a workaround that is costly and at this time has been shown to be unreliable. As a Premium Service Provider for Apple it is imperative that we can quickly access at least the model # and warranty info when checking in machines for any work. We have been hoping you'll jump on this for over a year. I'm sure there are other Apple repair facilities that would benefit from this integration and would make your product better. Thanks
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jeff
commented
Please please please integrate GSX for AASP and PSP clients. There are no good alternatives that don't extend lookup/checkin time significantly. It would streamline our process so perfectly and allow us to track repair tickets from start to finish almost exclusively within RS, depending on the extent of integration.
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luke
commented
Yes, as an AASP, would love to see GSX integration as well.
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Anonymous
commented
If you could fully integrate with the GSX APIs we would sign on immediately.
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Daniel Escobar commented
Full GSX integration would make my store switch to repairshopr
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MikeD
commented
There is a new REST API for the newly released "Appointment Scheduler" for AASP's. It would be super cool if we could get GSX customer appointments going direct to RS :)
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Aaron Abernethy
commented
Consider this another vote from a UK based AASP - GSX integration would be incredible for us.
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Watchman Monitoring
commented
There should be some clarification in the request being made of RepairShopr.
Warranty Status is one level.
Repair/Part look up is yet another.
Actual GSX repair management via an external tool is another level of integration entirely. -
MikeD
commented
Jason Schofield, are you on the FB RS group? I'd like to ask you a few Repairshopr questions from an AASP perspective.
Alan H, are you able to hook Troy up with GSX / API access for testing?
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MikeD
commented
As an AASP I'd definitely consider paying some extra to see this kind of integration.
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Jason Schofield
commented
As an AASP this would substantially help with streamlining the repair process with not having to switch between GSX and Repairshopr when checking in a computer for diagnostics or repair and save time and frustration from the customer who is waiting patiently. As well with the new Appointment Scheduler API through GSX, where customers can make reservations through apple support at AASP locations, this would help substantially with making sure time slots are not double booked via repairshopr's appointment booking system. If this cannot be done for general use, as an apple authorized service provider, I would be willing to pay an extra premium for integrations in Repairshopr with the GSX APIs to help improve the overall customer experience in store.