General feeling of submitting ideas to Repairshopr
I would just like to ask fellow users of Repairshopr how they feel about the level of support and feedback given to them in relation to submitting ideas
My experience is that it seems we generally ignored in relation to submitting ideas as 90% of the posts go unanswered from staff which is unfortunate and kind of makes the idea of having this functionality seem questionable when all we are doing is trying to help make a better product and experience.
Michael Miller commented
I'm going to strongly disagree with this. The whole point of submitting features isn't that they respond immediately - which is incredibly unrealistic and would be a massive amount of work. Instead, the community gets to prioritize which ideas are important to them, and staff get to review the most important and active topics as ones that need to be addressed.
I submit ideas all the time. Just because I care about it doesn't mean anyone else does, and if my suggestions don't get any traction, why should RS spend resources on it?
In general, their rate of improvement, updates, and engagement, outstrips most cloud service providers by an order of magnitude. Try getting your suggestions acted on in Quickbooks Online for Office 365, for example.
while i would like to see more features added faster, the support emails are ALWAYS answered, and usually pretty quickly.