I suggest you ...

Dashboard

Dashboard tickets are getting better. I would like to be able to color tickets based on the ticket type as well. Example, We have business customers and residential. We do data recovery, forensics, computer repair and websites. We have a different SLA for each. I would like to be able to have two colors on one tickets. One color for Business etc, etc, and one color for the ticket status. That way at a glance we know what kind of work is pending. It saves a lot of time when looking at tickets.

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