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Customers / Companies' managers approve employee tickets

We would like that when a ticket is sent from one of the contacts of a customer, a dedicated person (manager) of that company should be able to review the ticket (Approve or Decline). Only once approved should the ticket end up in our open queue.

Basically, the manager of our customer would like to authorize tickets sent from their staff before we can proceed to work on the ticket. Hope that makes sense.

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rfouche shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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